Noor Cruz

DATA ENTRY CLERK III

Salesforce

Jan 2023 - Apr 2023 (4 months)

The role entailed providing data processing support, including maintaining the database for all documentation, auditing reports, and checking files for discrepancies. I was also responsible for making sure the database's accuracy so that the sales team (+6 people) can correctly contact the leads every day. I analyzed around 200 leads per day.

CUSTOMER SERVICE SPECIALIST I

ZipCode

Jan 2023

I was the customer's primary point of contact, ensuring their voices were heard and acted upon within the company. My duties involved handling 40 inbound and outbound calls each day, while maintaining a streamlined CRM system to ensure accurate issue escalation and the achievement of our KPIs.

R

RECEPTIONIST

Jan 2023 - Jan 2024 (1 year 1 month)

I managed incoming calls, ensuring they were directed to the appropriate departments. Coordinated courier services efficiently. Checked and maintained functionality of appliances like lights, TVs, and phones, while also ensuring workspace cleanliness. Managed office lighting, restocked supplies, and organized mail flow. These were casual roles for IQVIA and Societe Generale.

CLIENT SERVICE AND ONBOARDING SPECIALIST

Safeguard Global

Jan 2022

I managed the onboarding process for over 70 workers globally each month, ensuring compliance with local regulations across more than 135 countries. Utilizing a sophisticated ticketing system, I effectively communicated with approximately 30 clients to update them on the onboarding status and facilitated the creation, review, and approval of employment agreements before presenting them to candidates. I orchestrated the onboarding process up to the point of offer acceptance by the candidate.

C

HR INTERN (CONSULTANT)

CATERPILLAR FINANCIAL CORPORATION

Jan 2020 - Jan 2021 (1 year 1 month)

I lead the design and publication of a monthly newsletter to all employees in Latin America, which was translated to English, Portuguese, and Spanish. After a year of publication, it was shared to the employees globally. Additionally, I was in charge of quoting for employee events at the Mexican office, administering the Human Resources department's monthly budget, reviewed the expenses with the department, and maintained up-to-date records for around 90 employees in Mexico and Colombia.

HR INTERN (LEARNING AND DEVELOPMENT)

Grupo AlEn

Jan 2020 - Jan 2021 (1 year 1 month)

I recorded the daily attendance of 6,000 employees engaged in ongoing training. My duties included organizing the monthly training for new employees (onboarding) and arranging the office space. I also, administered the invoice processing in the SAP system to ensure timely supplier payments and managed the departments monthly budget.

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Noor Cruz

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