Diana Gomez
About
Detail
Center of Excellence Manager-HR @ Epiroc | Transforming HR Operations
Mexico City, Mexico
Résumé
Jobs
verified_user
0% verified
University TeacherVatel MéxicoAug 2024 - Oct 2024 (3 months)Human Resources teaching to first-year students.- Regional Center of Excellence Manager-HREpirocApr 2022 - Current (4 years 6 months)• Led a team of HR specialists to implement RCoE services across 11 countries in the Americas.
• Championed initiatives to streamline HR processes, enhancing collaboration with local teams.
• Achieved a reduction in time to fill from over 90 days to 60 days within the first year.
• Cultivated a culture of innovation, resulting in an NPS above 60 from hiring managers and candidates. - USA/CAN HR Operations SupervisorFord Motor CompanyFeb 2020 - Dec 2021 (1 year 11 months)• HR Operations team management in charge of USA/CAN market (30,000+ employees).
• Providing special attention to escalated HR situations and complaints from employees.
• Strengthening the relationships with employees, people leaders and HRBP's, stimulating adoption of the shared services model by our stakeholders.
• Creating team’s capability and versatility through organizational learning and operational training.
• Designing and implementing strategies for customer service improvement after analyzing the quantitative and sentiment raised through the NPS.
• Performance management for the team members.
• Continuous identification of operational process enhancement and leading projects to implement improvements - LATAM Benefits Operations SupervisorFord Motor CompanyAug 2019 - Feb 2020 (7 months)• Project management for the optimization, standardization and documentation of operational processes.
• Leading projects for HR process improvement.
• Transfer of HR processes from Brazil and Argentina offices to Mexico’s HR team.
• Leading the Local Services team: stand up meetings, performance reviews, coaching and counseling, team building, contingency planning and follow up on team’s projects to ensure service excellence.
• Overcoming administrative internal audits over the HR processes at Ford of Mexico. - HR Operations Consultant USA/CANFord Motor CompanyJul 2018 - Aug 2019 (1 year 2 months)• Member of the startup team of the Shared Services in Ford Motor Company.
• Keeping employee's records updated in the HRIS.
• Managing employee requests through Microsoft Dynamics CRM. - Travel & Logistics Team LeadNational center for state courtsOct 2017 - Jul 2018 (10 months)• Setting-up the whole of the travel & logistics team in Mexico (Recruitment, onboarding, and training of 10 people to launch operations)
• Transferring and documenting the operational standard processes from the embassy to our organization.
• Coordination of the travel and logistics team.
• Ensure client satisfaction (Embassy of the United States in Mexico) through training, counseling, and engagement strategies on the newly formed team. - Corporate Travel SupervisorDINA CAMIONESMay 2015 - May 2017 (2 years 1 month)• Creation of the company's Travel Program, including the travel policy and the implementation of the TMC, reducing travel expenses in 30%.
• Analyze travel related expenditure to negotiate agreements from suppliers.
• 100% travelers’ satisfaction, which stimulated compliance.
• Responsible for Corporate Credit Cards management.
• Corporate events management for up to 3,000 pax.
• Support to HR activities such as massive non-exempt recruitment, references verification and employee terminations. - Guest Relations AgentJW Marriott Marquis Hotel DubaiMay 2014 - Mar 2015 (11 months)• Re-engineering of the operational activities tracking sheets to ensure compliance of all responsibilities between shifts.
• Providing personalized service to the royalty, celebrities and special guests of the hotel by taking care of every detail before, during and after their stay.
• Handling and following up on guests’ complaints and special requirements trough e-mail, phone and face to face.
• Responsible for the day-to-day communication and treatment of VIP guests in the hotel. - GGuest Relations SupervisorJan 2012 - Apr 2014 (2 years 4 months)• 100% of employee's engagement according to the satisfaction pulse for 2 years in a row.
• Ensuring the smooth and correct operations of the executive lounge and business center through the 13-people team.
• Recruiting, onboarding, training, preparing pre-payroll and managing the team members.
• Budgeting, forecasting, cost-controlling and purchase orders management for the department.
• Special attention to VIP Guests including complaints and unusual requirements before, after and during their stay.
• Training associates in culinary arts: “Arts de la table”, Wine tastings, cuisines of the world.
Special Task: Execution of the arrangements to allow the hotel refurbishment ensuring service continuity, guest com - Business Planner & E-ConciergeJW Marriott Mexico CitySep 2011 - Jan 2012 (5 months)• First contact with VIP guests via e-mail in order to take care of special requirements.
• VIP rooms inspection.
• Responsible for amenities selling and follow up. - AAYS AgentSep 2010 - Sep 2011 (1 year 1 month)• Training new agents to the department.
• Working in the heart of the house department answering phone calls and following up on every requirement.
• Follow up on guest requests and complaints through communication and coordination of other departments of the hotel. - VFront Desk AgentValentin Imperial MayaMar 2010 - May 2010 (3 months)• Check in and check out guests in a beach resort (Mainly French-speaking Canadian Market).
• Offering welcome beverages and informing about all the events and activities going on in the resort. - RFood And Beverage InternRESTAURANT JYSSep 2009 - Feb 2010 (6 months)• Working in a 1 star Michelin award-winning restaurant.
• Ensuring all the quality and presentation requirements were achieved in each one of my plates.
• Providing French-style service in the dinning room according to the standards of the restaurant and the region. - Food And Beverage InternHotel LEurope ColmarSep 2008 - Jan 2009 (5 months)• Discovering French “Service et arts de la Table”.
• Responsible for the cold kitchen in the restaurant's daily service.
• Banqueting dressing and service for 100-500 people.
Education
verified_user
0% verified
- Master's degree, Human Resources Management and ServicesUniversidad PanamericanaJan 2025 - Jun 2026 (1 year 6 months)Direction of Human Capital
- CELTA, Certificate in Teaching English to Speakers of Other Languages, Teaching English as a Second or Foreign Language/University of CambridgeJan 2017 - Dec 2017 (1 year)Level 5 refers to the Qualifications and Credit Framework for England, Wales and Northern Ireland.
- Diploma of Education, Human Resources Management/Personnel Administration, GeneralEscuela Bancaria y ComercialJan 2016
- Diploma of Education, Business Administration and Management, GeneralTecnologico de MonterreyJan 2013 - Dec 2013 (1 year)
- Diplôme d’Université Pre- International Management in Tourism and Hospitality, Tourism and Travel Services ManagementUniversité de Perpignan Via DomitiaJan 2009 - Dec 2011 (3 years)Bachelor's degree
- Pre-Master degree in international Hotel Management, Hospitality Administration/ManagementVatel FranceJan 2008 - Dec 2010 (3 years)Two years of hospitality degree completed in Mexico and two years in France.
- Bachelor's degree, Hospitality Administration/ManagementEscuela Bancaria y ComercialJan 2006 - Dec 2008 (3 years)
Projects (professional or personal)
verified_user
0% verified
Awards
verified_user
0% verified
- 100% of Employee Satisfaction in the Engagement Survey for two years in a row.JW Marriott Mexico CitySep 2012100% of Employee satisfaction for two years in a row among the people in the Guest Relations team I led.