Kraig Brown

CEO

Surgimate

Jan 2025 - Current (1 year 10 months)

Executive Chair/Advisor

Medsphere Systems Corporation

Feb 2024 - Jan 2025 (1 year)

A Sixth Street Capital owned company.

CEO | EHR | Practice Management | RCM Services | M&A | EBITDA Growth

Office Practicum

May 2019 - Aug 2023 (4 years 4 months)

CHIEF EXECUTIVE OFFICER
Managed team of 220 domestic staff and 85 off-shore resources, as well as more than 15 partner relationships. Recruited and managed a high-performance executive team, including CFO, CRO and CTO. Implemented OKR system for improved planning and weekly results reporting. Focused on the overall business growth in the Pediatrics and Behavioral Health segment.
• Guided the successful exit for Bluff Point Associates with sale of the company to Pamlico Capital.
• Completed two strategic acquisitions – a Behavioral EHR platform and a Patient Engagement services firm – increasing market opportunity to more than $1B.

Member Board Of Directors/Investor

Trusted Sale Inc

Mar 2018 - Current (8 years 8 months)

Chief Revenue and Operations Officer

Office Practicum

May 2016 - May 2019 (3 years 1 month)

C

Member Board Of Directors

Consolo Services GroupHospice EHR Billing Services

May 2016 - May 2018 (2 years 1 month)

C

CRO | Board Member | Cloud-based EHR | Post-acute Hospice | Topgrading Leadership

Consolo Services Group

Apr 2015 - May 2016 (1 year 2 months)

CHIEF REVENUE OFFICER | MEMBER BOARD of DIRECTORS
Worked with Bluff Point Associates to source Consolo Services, a cloud-based EHR in the post-acute hospice space. Improved overall sales and revenue performance while topgrading sales team leadership. Conducted due diligence and recommended Consolo as a new portfolio company before moving to a Board of Director and Advisory role.

RazorInsights

Jan 2014 - Jan 2015 (1 year 1 month)

CHIEF EXECUTIVE OFFICER
Appointed by BluffPoint Associates to turn around revenue and operational performance. Nurtured relationships with several hospital CEOs to build a strong support and referral base. Built rapport with RazorInsights’ Founders before being installed as CEO. Managed off-shore development team and attracted several key hires. Scaled company from impacts of rapid growth resulting in company being acquired by athenahealth.
• Revamped the implementation model to successfully install 12 hospitals in a 90-day window with limited staff.
• Executed sale of the company to athenahealth in January 2015.

DocuTAP

Nov 2011 - Jan 2014 (2 years 3 months)

CHIEF OPERATIONS OFFICER
Consulted initially with Founder and Executive Leadership to build and execute an aggressive growth plan for the recognized leader of SaaS-based EHR software solutions for Urgent Care clinics. Hired as COO/CRO four months into the contract. Participated in capital raises with majority and minority investors. Scaled operations and improved implementations.
• Grew recurring revenues significantly and built out all support functions to scale including RCM team to optimize planned delivery times.
• Launched RCM services and operations, growing to 100 clients in the 1st year and increased clinic totals 400%.
• Closed 5 of the top 10 Urgent Care Chains in the US – including MedXpress, American Family C

Waystar

Nov 2010 - Sep 2011 (11 months)

VICE PRESIDENT, SALES
Recruited by Sequoia Capital to build market share for this $50M SaaS-based, Revenue Cycle Management (RCM) services provider. Established and nurtured key relationships with over 35 EHR partners.
• Grew over 2,100 new customer contracts – 80% increase YOY. Cultivated robust customer relationships by redesigning and launching new sales teams and processes, while meeting with existing partners to better align product and services.
• Trimmed and tiered existing partners by 45% to produce 120% revenue growth from top-tier partners.

SVP | SMB | Web | Sales and Service | Communications Technology | Product Launch | Chairman Award

PGi

Feb 2005 - Nov 2010 (5 years 10 months)

SENIOR VICE PRESIDENT – SMB and WEB CHANNELS
Managed a $120M SMB channel serving core conferencing and fax service offerings and a $50M web channel portfolio that included 4 online brands. Directed a team of 110 sales and service professionals for this global leader in communications technology. Restructured team to include a “single point of contact” for both sales and support which reduced churn rate and improved upsell.
• Named the top PGi 2008 North American Executive Leader and received the Chairman’s Award in 2005 and 2007.
• Launched the iMeet product during the recession to better serve the SMB market and subsequently achieved 2x over plan.

X

Xpediate Consultants

May 2002 - Feb 2005 (2 years 10 months)

SENIOR VICE PRESIDENT – EASTERN US
Led business development for this early market entrant in enterprise software for Healthcare Compliance. Built and nurtured industry partnership, including signing an exclusive distribution agreement for our Compliance Portal with a national sales force in place, helping healthcare executives manage HIPAA, JCAHO and OSHA document management, train and provide audit readiness for on the spot survey's.
• Opened the greater NYC Market among major hospitals and signed Mt Sinai, NY Hospital Association, Montefiore, Elmhurst, and Long Island Jewish Medical Center.
• Structured an exclusive rights deal with Stericycle – extending Xpediate’s market reach among healthcare providers and accelerating

EE

Feb 2000 - Mar 2002 (2 years 2 months)

EXECUTIVE VICE PRESIDENT – Sales and Channel Growth
Led business development for the $12M start-up which provided “bug detection” for premier software gaming clients (pre-release) and technical call center support. Managed team members and clients through turbulent 9/11 and the dot.com bubble events. Ultimately, company was sold to E4E in 2002.
• Acquired the majority of gaming / software industry logos – including Hasbro, Lego and Sony – to become the nation’s largest outsourced provider of quality assurance and end-user support.
• Exceeded client SLAs and reached internal operations performance metrics through the “post 9/11” period.

Att

Feb 1996 - Feb 2000 (4 years 1 month)

AREA VICE PRESIDENT – MID-MARKET OPERATIONS, BellSouth, Southeast U.S. Region
Original team that launched the newly conceived mid-market segment strategy, from initial hire of inaugrual team to then running the regional P&L for the Alabama, Louisiana and Mississippi business operations. Our mid-market team of 125 including sales, finance, service and operations professionals brought digital services to underserved rural counties, working with the 3 state presidents that oversaw consumer and legal customers in specific geographies and reported to state PSC's.
• Ranked 1st among all BellSouth Mid-Market territories in overall revenue growth, client and employee satisfaction.
• Hired intial 100 newly graduated applicants throug

K

Start-up Owner

KMS Shoe Corp

Jan 1984 - Dec 1988 (5 years)

Owned and operated a Revelation Shoe's franchise store in the Georgia Square Mall in Athens, Georgia. I developed an appreciation and discipline to work long hours while building several thousand loyal repeat customers, until we eventually sold the business to Naturalizer Shoes and I returned to univeristy to compelte my education.

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Résumé

Kraig Brown

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Behavioral traits