Tech-savvy and empathetic remote worker interested in the intersection between technology and human experience. My background is in customer service and technical support, which I'm now applying towards quality monitoring and content review to improve decision-making processes within the machine learning/artificial intelligence field.
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Data Annotator
Independent Contractor
Feb 2021 - Current(5 years 8 months)
Data set training and edge case resolution for machine learning/AI industry. --Bounding box, polygonal segmentation, and point annotation --Sentiment annotation and text classification for Natural Language Processing --Audio and video annotation --Content monitoring and quality review
Care Coordinator Support Specialist
Quantum Health
Jul 2020 - Nov 2020(5 months)
Synchronized patient care between the many complex points of medical insurance services.
Technical Support Specialist
Northwoods
May 2012 - Jan 2020(7 years 9 months)
Provided guidance and technical assistance to government agencies with software and hardware needs.
Dealer Support Specialist
Dominion Dealer Solutions
Jun 2007 - May 2012(5 years)
Guided auto dealership end-users with the use of inventory and customer management software.
V
Internet Support Specialist
Victoria's Secret Direct, LLC
Mar 2004 - Nov 2006(2 years 9 months)
Provided website support for customers placing retail orders through the newly developed online ordering system.