Valeria Carmona Gomez

Valeria Carmona Gomez

About

Detail

Talent Acquisition Specialist | Recruiter | Psychologist | Recruitment and Selection | People-Oriented| Outsourcing | Enhancing Organizational Fit & Performance
Barranquilla, Atlantico, Colombia

Timeline


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Résumé


Jobs verified_user 0% verified
  • DOXA Talent
    Recruitment & Hiring Specialist
    DOXA Talent
    Mar 2026 - Current (6 months)
    Full-Cycle Recruitment Management: Led the end-to-end recruitment process, from defining precise job descriptions and sourcing to final offer negotiations and onboarding. ATS Optimization (Microsoft Dynamics): Expertly managed candidate pipelines using Microsoft Dynamics ATS, automating workflows, and ensuring data integrity throughout the hiring funnel. Candidate Assessment & Selection: Conducted in-depth preliminary interviews to evaluate technical skills, experience, and cultural fit, supported by rigorous background and reference checks. Stakeholder & Client Management: Served as a primary point of contact for clients, providing regular pipeline updates and aligning recruitment strategies with business needs. Candidate Experience: M
  • Solvo Global
    Talent Acquisition Specialist
    Solvo Global
    Feb 2025 - Mar 2026 (1 year 2 months)
    • End-to-End Recruitment: Managing the full-cycle hiring process to ensure alignment with corporate standards and organizational needs.  • Strategic Sourcing & Headhunting: Executing advanced search techniques and skills validation to identify and profile high-potential candidates.  • Behavioral Interviewing: Conducting comprehensive interviews to assess technical competencies and cultural fit for various vacancies.  • Onboarding & Talent Orientation: Ensuring 100% compliance with onboarding requirements and guiding new hires through corporate integration.  • Candidate Engagement: Building strong connections with potential talent to motivate and engage them throughout the application process.  • HRIS Management: Maintaining real-time update
  • Atlantic Quantum Innovations
    Trainer
    Atlantic Quantum Innovations
    Jun 2024 - Nov 2024 (6 months)
    • Instructional Design: Planning and creating engaging training sessions tailored to specific learning objectives and organizational goals.  • Content Facilitation: Presenting complex information clearly to diverse groups, ensuring high levels of participant engagement.  • Performance Evaluation: Assessing learner progress through customized tests, quizzes, and practical exercises to measure knowledge retention.  • Constructive Feedback: Providing personalized coaching and feedback to help participants improve their professional skills.  • Progress Tracking: Monitoring and documenting the performance of learners throughout the entire training lifecycle.  • Data Management: Keeping meticulous records of attendance, training logs, and learner
  • Atlantic Quantum Innovations
    Recruitment Internship
    Atlantic Quantum Innovations
    Jun 2023 - Jun 2024 (1 year 1 month)
    Recruitment Support: Providing constant support across the selection process, maintaining contact with applicants for multiple vacancies.  • Compliance & Background Checks: Validating candidate records through Colombian and American exclusion lists to meet operational safety standards.  • Psychometric Administration: Coordinating the delivery and verification of psychometric tests to generate detailed talent reports.  • Database Coordination: Managing the application flow and ensuring the recruitment pipeline reflects current organizational needs.  • Administrative Liaison: Assisting the Talent Acquisition team with daily operational tasks and documentation for new hires.
  • ee Technology Solutions
    Billing Project Manager
    ee Technology Solutions
    Mar 2022 - Sep 2023 (1 year 7 months)
    Account & Billing Management: Overseeing account reception, invoice creation, and first-level collection processes.  • Delinquency Monitoring: Actively tracking accounts to identify overdue payments and implementing recovery strategies.  • Stakeholder Negotiation: Conducting direct communications with debtors to negotiate settlements and resolve payment disputes.  • Data Analysis: Analyzing billing data and feature requests to provide technical requirements for process improvements.  • Project Deliverables: Controlling calculation requests to ensure all deliverables are completed on time, reducing client complaints.
  • Atlantic Quantum Innovations
    Team Leader / Supervisor
    Atlantic Quantum Innovations
    Jun 2021 - Mar 2022 (10 months)
    • Team Performance Monitoring: Supervising daily operations to ensure the team consistently met and exceeded KPI metrics.  • Quality Assurance (QA) Review: Monitoring calls and chats to review QA scores and provide coaching for service improvement.  • Workforce Coordination: Partnering with WFM/RTA teams to manage adherence and absenteeism, avoiding understaffing issues.  • Payroll Administration: Managing agent payroll by reviewing login/logout hours, medical leaves, and excused absences.  • Hazard Identification: Monitoring the work environment to identify safety concerns and remove potential hazards for the team.  • Administrative Management: Coordinating shift changes, training hours, and various leaves (maternity, mourning) for the ent
  • Atlantic Quantum Innovations
    Quality Analyst
    Atlantic Quantum Innovations
    Oct 2020 - May 2021 (8 months)
    • Objective Performance Evaluation: Providing structured feedback and evaluating customer service interactions to ensure they meet quality standards. • Metric Alignment: Consistently meeting operational standards and metrics through rigorous calibration with both internal operations and the client's QA team. • Trend Analysis: Meeting with clients to identify interaction trends that could negatively impact the business or lead to complaints. • Action Planning: Developing and implementing strategic action plans to improve overall processes and service delivery. • Compliance Monitoring: Ensuring all agents follow the established protocols and communication guidelines required by the project. • Continuous Coaching: Facilitating feedback session
  • Atlantic Quantum Innovations
    Customer Service Agent
    Atlantic Quantum Innovations
    Apr 2020 - Sep 2020 (6 months)
    • Sales & Retention: Promoting products and services while executing effective customer retention strategies to maintain a loyal client base. • Trusted Advisor Formula: Delivering high-quality customer service by applying the "Trusted Advisor" formula to build rapport and solve issues. • Billing & Tax Expertise: Explaining complex information regarding invoices, taxes, energy rates, and early termination fees to customers. • Payment Issue Resolution: Managing void payments and resolving billing disputes through active listening and problem-solving. • Goal Achievement: Consistently meeting individual performance targets related to call quality, resolution time, and sales conversion.
Education verified_user 0% verified
  • Universidad de la Costa CUC
    Psicólogo
    Universidad de la Costa CUC
    Jan 2023 - Dec 2023 (1 year)
  • Universidad de la Costa CUC
    Psicólogo, Human Resources Management/Personnel Administration, General
    Universidad de la Costa CUC
    Jan 2019 - Dec 2024 (6 years)
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