Oscar Crespo Madrid

Regional Manager, Commercial Sales

Smartsheet

Jul 2023 - Current (3 years 2 months)

Led business segment in ARR generated every FY in role. Signed largest deal in segment 2+ times and highest proportion of AE with +100% Quota Attainment. Responsible for an aggregation of commercial territories. Led and developed (Hiring & Coaching) a high performing team of up to 10+ Account Executives. Partnered with Talent Acquisition and play an active role in recruiting, staffing, and training a team of qualified sales professionals. Led org in AEs promoted during time in role. Leveraged sales enablement tools (Salesforce, Outreach, Tableau, Snowflake, Chorus, ZoomInfo, among others) to coach and provide feedback in the areas of sales cycle strategy, pipeline management, opportunity management, and career development. Also, facilitat

Manager, Customer Success

Amazon

May 2022 - Jun 2023 (1 year 2 months)

Led a Customer Success Management team (10+ direct reports) driving the creation and execution of strategies to achieve business goals. Role involves collaboration across the organization to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality. Some of the responsibilities include but are not limited to driving business growth, program progress excellence and seller relationship management.

Amazon Strategic Account Services, Manager

Amazon

Sep 2021 - May 2022 (9 months)

Thrived in an ambiguous environment developing, implementing, and iterating on business strategies to deliver growth and positive experience for sellers. Aplied relentless high standards and operated as a business owner understanding key levers to achieve results through the managed team of ~6 direct reports. Built, developed and guided a high-performing team that overperformed on every kpi-driven objective.

Translation Specialist

The Business Year

Oct 2019 - Feb 2021 (1 year 5 months)

Key Account Manager

Netway SA

Jun 2019 - Sep 2021 (2 years 4 months)

Developed long-term strategic relationships with key institutions such as RECOPE and CCSS managing contracts and designing customer success journey maps. Exceeded annual sales goals over 30% with KPI targets over $1MM. Dealt with wide areas of technology such as IT & Networking Infrastructure, Industrial Electrical Wiring and Security Systems (IP-CCTV, Access Control, HMI SCADA, etc) Managed directly the relationship exclusively with upper right manufacturers in Gartner's Magic Quadrant such as CISCO, Palo Alto Networks, Pelco, Tyco, VEEAM, NetApp, and VMware with its regional top executives. The position involved: - Market profiling - Product prospecting - Project design and implementation - Maintaining SLAs - Supply-chain support

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Commercial Management Consultant

Corporacion ACS

Mar 2019 - Jun 2019 (4 months)

• Led implementation of CRM, increased sales by >35% month to month and prepared financing and consignment structures

Country Editorial Director

The Business Year

Jun 2018 - Oct 2019 (1 year 5 months)

Conceived and prepared the third national edition of a core economic intelligence publication for investment promotion into Costa Rica. Through partnership with PROCOMER and CINDE, among other prominent trade and investment institutions, worked on a platform for the marketing and positioning of companies and institutions to grow market share, increase international market presence, and generate leads.

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Commercial Manager

Corporación Oceánica Internacional China Cargo Services

Aug 2017 - Jul 2018 (1 year)

Responsible to lead the Central American expansion of a leading Asian logistics agent and freight forwarder. Innovated regional leading logistics and global transportation solutions. Created a framework of integration of logistics services to complete commercial and supply chain processes while supervising all commercial, pricing, and operational processes of the business.

Sales and Communication Int. Project Director

ASAP Worldwide

Sep 2016 - Jun 2017 (10 months)

Directly involved and responsible for commercial and sales strategy planning. Executed economic intelligence reports in partnership with world-renowned media houses. Led the negotiation with C-Level executives and ministerial and upwards-level public officials to prepare foreign direct investment campaigns. These project range on top-level sales from hundreds of thousands to millions of dollars and, managing the team on the field and coordinating the activities with the head office. These reports served as key instruments of FDI attraction and enhanced the image of countries through a careful mix of high-end public and private sector leaders each sector (ministerial level up on the public sector and, CEO level up on the private). Led in

International Business Consultant

The Worldfolio

Dec 2014 - Sep 2016 (1 year 10 months)

Led the conceptualizing, production and implementation of wide ranged, multi-platform public relations and foreign investment promotional campaigns. Took project to the highest international scene through the analysis of international markets and government in emerging economies. These reports are distributed with leading media such as The New York Times, USA Today, FTD, The Times, Capital Magazine, The Independent, The Daily Telegraph, and El País. Live-in Projects: Costa Rica, Malaysia, Egypt, Kuwait, Ecuador, Paraguay, Sri Lanka and Bangladesh - International Markets and Government analysis. - Research and analysis of new markets in developing countries. - Country Branding. - Scheduled, prepared and conducted meetings with top rankin

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Professional & Academic Research and Drafting for "Estado de la Región"

Estado de la Nación CONARE

Jul 2014 - Feb 2015 (8 months)

Policy & Liaison and Project Development Regional Office

International Organization for Migration IOM

Aug 2013 - Jan 2014 (6 months)

Planning & Analysis Specialist

CITI

Aug 2012 - Jan 2013 (6 months)

The job was specialized on strategy execution and project management.

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Tutor

Central Community College Nebraska

Nov 2009 - Jun 2010 (8 months)

I Tutored students who were taking Spanish Courses, Introduction to Business Courses, Marketing & Management, and Macroeconomics

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Student Ambassador

Central Community College Nebraska

Nov 2009 - Jun 2010 (8 months)

Leading projects in the admissions department that involve going to high schools motivating students to go to college organizing visits to campus from high school students, getting professionals to speak about their careers, I also served as a representative to students and helped in college events.

Oscar Crespo Madrid

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