M
Micaela Rios Contreras
About
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Psychologist
Buenos Aires, Argentina
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Full-time jobs
Résumé
Jobs
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Especialista en recursos humanosPwCDec 2023 - Sep 2024 (10 months)Improve workforce engagement Implement talent retention strategies Optimize HR processes through Human Capital Management (HCM) technologies- Content Reviewer • Product Management at GoogleTech FireflyOct 2022 - Oct 2023 (1 year 1 month)- Created online content in English for a global audience, explaining software features and functionalities. - Reviewed and translated Google Ads from English Spanish and viceversa. - Performed quality control and editing of existing online advertisements according to Google Guidelines.
- Customer Service RepresentativeTranscomJan 2021 - Sep 2022 (1 year 9 months)Provide customer support across multiple channels (calls, chats and emails) to solve inquiries related to flight bookings, sales, and baggage issues. Use Salesforce to troubleshoot and update customer information, ensuring accurate resolution of booking-related problems.
- Customer Service AssistantWall Street English ArgentinaJul 2019 - Dec 2020 (1 year 6 months)• Promote English courses by interacting with potential customers via interview
• Set up engaging events to ensure customer satisfaction
• Solve students' arising issues and doubts in a timely manner
Education
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- Exchange Program, PsychologyUniversidad de SalamancaJan 2022
- bachelor, BA in Psychology, PsychologyUniversidad de BelgranoJan 2019 - Jan 2024 (5 years 1 month)
- bachelor, BA in EN-SP Legal, Technical, Scientific and Literary Translation, TranslationUniversidad de BelgranoJan 2013 - Jan 2019 (6 years 1 month)