Demi Giourgi

Demi Giourgi

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Head of Digital Experience Operations and Digital Content
Kifisia, Greece

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Résumé


Jobs verified_user 0% verified
  • PEOPLECERT
    Head of Digital Content and Operations
    PEOPLECERT
    Oct 2023 - Current (3 years)
  • Career Break
    Career transition
    Career Break
    Nov 2022 - Apr 2023 (6 months)
  • Nexi Greece
    Head of Marketing, Commercial & Service Monitoring
    Nexi Greece
    May 2022 - Oct 2022 (6 months)
    Reporting to Chief Business Officer
    • ️ Plan, direct and coordinate marketing policies and programs
    • ️ Offering definition, management of commercial launches for 4 products
    • ️ Service Monitoring and evolution
    • ️ Develop pricing strategies according to company’s strategy
    • ️ Market trends monitoring and impact assessment
  • Piraeus Bank
    Senior Manager, Business Performance & Customer Insights, Group Marketing, CX & Loyalty
    Piraeus Bank
    Jul 2020 - Sep 2021 (1 year 3 months)
    Heading 2 distinct functions:
    • ️ Budget & Quality Control
    - Marketing department performance monitoring, achieving operational efficiencies
    - Marketing budget planning, submission, monitoring & adjusting, achieving cost optimization
    - Strategic involvement in cross – functional projects
    - Partnering with procurement to run RFPs, achieving cost savings & improving agreements
    - Managing stakeholder relationships ensuring Division’s strategy & targets are seamlessly communicated
    - Monitoring bank’s positioning & communication strategy
    • ️ Customer Insights
    - Recurring & ad hoc market research with agencies
    - Voice Of Customer: design & execution of in-house customer research
    - Evalua
  • Piraeus Bank
    Manager, Business Development, Quality and Budget Control - Group Marketing, CX & Loyalty
    Piraeus Bank
    Apr 2018 - Jun 2020 (2 years 3 months)
    - Marketing Budget planning & adjustments
    - Real-time budget monitoring & reporting (actual vs. estimates)
    - Developed a mini MIS, custom built on the Division’s needs
    - Analysis, design & optimization of Division’s way of working & coordination of teams
    - Design & optimization of campaign monitoring procedure and invoicing process monitoring
    - Contractual agreements & compliance monitoring
  • Piraeus Bank
    Assistant Manager, Retail – Digital, Group Marketing & Communications
    Piraeus Bank
    Apr 2007 - Mar 2018 (11 years)
    Areas of Responsibility: Affluent Clientele, Deposits, Loans, Corporate Loans/B2B, Loyalty Scheme
    - Marketing strategy for Retail Banking Products
    - Design, execution, monitoring & evaluation of 360o marketing campaigns
    - Targeted direct marketing campaigns based on customer insights
    - Market analysis, competition & trends monitoring
    - Budget monitoring
  • Piraeus Bank
    Network Marketing Specialist
    Piraeus Bank
    Nov 2003 - Mar 2007 (3 years 5 months)
    - Design, execution & evaluation of custom built campaigns in order to support a fast growing network
    - Planning & coordination of communication plan at customer touchpoints (digital screens, storefronts etc.)
    - Planning & coordination of merchandising plan
    - Print material overviewing
    - Analyzing local market micro-environment and identifying local market specificities
  • Imperial Tobacco Hellas
    Trade Marketing Assistant
    Imperial Tobacco Hellas
    Jan 2003 - Nov 2003 (11 months)
    - Responsible for BTL materials & respective budget monitoring, vendors evaluation
    - Responsible for management reporting, developed CRM & reporting applications
    - Coordinating the Contact Center team (wholesale & retail operations)
  • R
    Sales Administrator
    Reemtsma Hellas
    Feb 1999 - Dec 2002 (3 years 11 months)
    - Sales reporting & market segmentation
    - Supporting the development (BRD & QA) of CRM & Reporting applications & users training
    - Coordination of sales force market visit plan & organizing Sales Meetings
Education verified_user 0% verified
  • CIPD Qualifications
    Course, Human Resources Management and Services
    CIPD Qualifications
    Dec 2022 - May 2023 (6 months)
    Essential Insights & Core Behaviours Programme:
    ☑️ Employee Experience (December 2022)
    ☑️ Managing Employee Life Cycle (January 2023)
    ☑️ Workplace Wellbeing (February 2023)
    ☑️ Working Inclusively (May 2023)
  • AIHR  Academy to Innovate HR
    Certificate, Human Resources Management / Strategic Talent Acquisition; HR Business Partner
    AIHR Academy to Innovate HR
    Jan 2022 - Jan 2023 (1 year 1 month)
    • ️ Strategic HRBP; HR metrics and analytics
    • ️ HR Consulting Skills
    • ️ Talent acquisition strategy: Define and optimize a corporate recruitment strategy.
    • ️ Smart recruitment policies: Align all stakeholders in the recruitment funnel.
    • ️ Candidate experience optimization.
    • ️ Employer brand setup.
    • ️ Employee value proposition
    • ️ Data-driven recruitment funnels: Leverage data and analytics to make smarter recruitment decisions.
  • University of Piraeus
    Economics, Economics
    University of Piraeus
  • Kingston University
    Master of Business Administration, Strategic Management
    Kingston University
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