Director of Information Technology
FranklinCovey
Jun 2011 - Jan 2015 (3 years 8 months)
Responsible for the direction, vision, strategic planning, and operations of the global IT • • organization (US, Japan, UK, Australia). Led a team of project managers, business analysts, engineers, and software testers to enhance and support mission-critical back-office applications (ERP, extranet, scheduling) and customer-facing systems (e-commerce, LMS, SaaS products). Managed core IT operations including help desk support, server hardware, networking, and on-premises data center infrastructure to ensure high availability and performance across the enterprise.