Alexa Joerin

Product Support Specialist

Ashby

May 2025 - Current (1 year 3 months)

Product Expert

Klaviyo

Jun 2024 - May 2025 (1 year)

Software Engineering Student

Grand circus

Jul 2023 - Sep 2023 (3 months)

Actively pursued professional development by dedicating a full-time summer to intensive study at Grand Circus, focusing on Full Stack JavaScript Engineering. Strengthened proficiency in a range of technical areas including HTML, CSS, JavaScript, TypeScript, React, and more. I am focused on enhancing my range of technical abilities to contribute more effectively to technical and customer support teams.

Customer Support Supervisor

Vintage King Audio

Mar 2016 - Jun 2023 (7 years 4 months)

• Effectively managed relationships with 80-100 clients weekly via NetSuite, employing proactive communication and issue resolution strategies to enhance satisfaction and drive business growth. • Managed vendor relationships and oversaw warranty support for over 100 manufacturers, demonstrating strong organizational and problem-solving abilities. • Enhanced team efficiency by cultivating advanced proficiency in NetSuite, collaborating closely with IT to optimize automated tools and refine training procedures, resulting in streamlined operations and improved productivity. • Resolved support issues with B2B clients proactively, fostering lasting relationships with a wide range of audio retailers. • Revamped ticketing system implementation lea

Pharmaceutical Sales Representative

The Harvard Drug Group

Sep 2015 - Mar 2016 (7 months)

• Leveraged CRM systems, including Zendesk, and Excel to optimize client interactions and appointment scheduling, contributing to the maintenance of a daily average sale price exceeding $35.00. • Managed a portfolio of 60-70 U.S. accounts proficiently, consistently meeting daily outbound call quotas of 80-90 calls. • Achieved a 520% increase in monthly sales quotas, growing from $500 to $3,100 daily in just 3 months. • Increased customer retention by 20% through personalized follow-up and relationship-building techniques. • Resolved customer inquiries, concerns, and complaints promptly and effectively, utilizing strong problem-solving skills and product knowledge to ensure customer satisfaction and retention. Show less

Clinic Support Supervisor

VIP Petcare

Jul 2013 - Sep 2015 (2 years 3 months)

• Achieved and maintained customer satisfaction across multiple clinics by utilizing CRM and POS systems to optimize sales management, surpassing a $60/pet target for up to 180 pets per clinic. • Boosted client satisfaction and deepened product knowledge by a significant 20% through the implementation of comprehensive educational sessions dedicated to VIP PetCare products and services. • Managed client relationships across four states through regular travel, leading to a client retention rate of 65%. • Implemented data-driven decision-making strategies resulting in a 15% increase in customer satisfaction. Show less

S

Sales Floor Manager

Aug 2008 - Jul 2013 (5 years)

• Managed up to 6 staff members in the seamless delivery of business processes, customer service, and retail sales • Provided training and onboarding to ensure an efficient and cohesive working team • Partnered with owners in the development of anti-theft policies and procedures

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