Javier Valido

I’m a results-driven Operations & Claims Analyst with over 10 years of experience in healthcare operations and claims management. I specialize in streamlining systems and workflows through process improvement initiatives that reduce inefficiencies, remove customer and employee pain points, and create measurable value. With a strong background in data analysis, I uncover opportunities that drive smarter decisions, enhance operational performance, and ultimately improve the customer experience.Day to day, I focus on resolving operational challenges by providing training support, maintaining thorough documentation, and collaborating closely with cross-functional teams. Leveraging analytics and thoughtful planning, I continuously improve processes while keeping the human factor central to every decision I make. Committed to staying current with healthcare technologies, I am passionate about contributing to organizations that prioritize innovation, compassionate care, and cross-functional collaboration to drive meaningful improvements in healthcare operations. Some examples of my work: 1. Revamped the claims resolution process, reducing backlog by 25% while maintaining strict accuracy and compliance standards. 2. Developed analytics dashboards to identify high-cost claim trends, enabling targeted interventions that reinforced cost-saving measures. 3. Partnered with cross-functional teams to implement technology solutions that boosted operational efficiency and cut manual processing errors by 40%. Technical Skills & Tools: Problem Solving | Analytics | Excel, Looker Studio, SQL, Salesforce | Bilingual in Spanish Building strong relationships is one of my greatest strengths and passions 🤝. I thrive on collaborating with my team and stakeholders to find the best solutions to complex problems. Prioritizing cross-functional communication and training has been a key driver of my career growth, fostering teamwork and aligning goals across departments. Outside of work, I take pride in supporting local art organizations 🎭 like the Florida Grand Opera, Miami City Ballet, and Perez Art Museum. I’m also expanding my skills by working toward getting Lean Six Sigma Green Belt certification, which has been challenging but incredibly rewarding. I love connecting with new people — feel free to reach out at javier.valido01@gmail.com.