Tim Feldman

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Chief Executive Officer

Rehavior Inc

May 2022 - Current (4 years 3 months)

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Managing Director | "Go-to-Market" Strategy Firm | Venture & Private Equity Portfolio Projects

MMI Consulting

Oct 2020 - Sep 2022 (2 years)

Retained by venture-funded start-ups and private equity investors to conduct operational improvement and sales force effectiveness studies, M&A due diligence, new business development strategies, and retained executive search projects. Clients included Pfizer, Elsevier, Passport Health Communications, Mainstay Partners, and Great Hill Partners. Representative projects include: - Developed a go-to-market strategy for Elsevier's Clinical Decision Support (CDS) business. With a product portfolio assembled via acquisition, CDS lacked an integrated product-level sales and marketing strategy. Actions taken: Conducted +30 management and customer interviews; developed a detailed TAM model across several product categories, market segments, and sa

Vice President & General Manager - Healthcare Compliance & Reimbursement

Wolters Kluwer

Jun 2013 - Oct 2020 (7 years 5 months)

Executive P&L leader of Wolters Kluwer's Healthcare Compliance (HC&R) business unit ($27M), providing GRC (Governance, Risk, and Compliance) SaaS solutions to healthcare providers, payers, and other industry participants. - Increased average new subscription value from $26.8K to $58.9K (120%). - Rebuilt aging GRC-workflow software and restructured go-to-market teams to drive incremental service revenues, increase customer satisfaction and retention, and raise NPS scores more than 30 points. - Spearheaded innovative product-development and co-branding partnerships with industry leading organizations including The Joint Commission, HCCA, AHIMA, and AHLA. - Led complete re-platforming of two aging SaaS applications using a combination of l

Senior Director, Healthcare Compliance

Wolters Kluwer

Nov 2012 - May 2013 (7 months)

Portfolio Management of Healthcare Compliance titles and tools representing approximately $23M in recurring revenues across three different market segments.

Guest Lecturer | Entrepreneurship Lab | MIT Sloan & Harvard Business School

MIT Sloan School of Management

Sep 2011 - Sep 2015 (4 years 1 month)

Entrepreneurship Lab: A project-based course in which teams of Sloan and HBS students are matched to area start-up organizations to work on real-world problems of strategic importance to the "client". - Over four years (both Spring and Fall semesters), created and delivered an interactive lecture to students working as consultants for local start-ups. - Leveraging experience as a management consultant, market researcher, and business unit GM, delivered a lecture and led a discussion focused on topics including Problem Definition, Managing Client Relationships, and Data Gathering and Market Research Techniques.

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Chief Administrative Officer | Innovation & Growth Consulting | Professionalize and Scale

Innosight

Jan 2011 - Jan 2012 (1 year 1 month)

Innosight, co-founded by Harvard Business School Professor Clayton Christensen, is a management consulting firm focused on strategic issues of innovation and growth. - New position (CAO) created to lead, professionalize, and scale all administrative functions and staff (Finance, Marketing, Human Resources, Operations, Legal, and Training) during a period of explosive growth for the firm (revenue grew 55% between 2010 and 2011). - Led development and launch of new brand architecture and visual identity program. - Executive sponsor for redesign of Web presence to improve site navigation and more effectively expose Innosight IP and thought leadership.

Chief Marketing Officer | Physician Services | Rebranding and Repositioning for Growth

Rochester Regional Health

Jan 2009 - Jan 2011 (2 years 1 month)

RRHS is a $2.3B Integrated Healthcare Delivery Network (IDN) consisting of 5 hospitals, 8 long-term care facilities, and a network of 2,500 employed and affiliated physicians. - Increased system marketshare in key clinical areas between 3% and 12% over 24 months. Actions taken: restructured centralized marketing function, developed consumer branding campaign, launched new Website and Intranet, initiated aggressive SEM/SEO and social media campaigns. - Conceived and led initiative using insurance claims data to provide greater visibility into physician referral patterns. Impact on previously hidden referral "leakage" was acknowledged by CEO as the system's "single-largest opportunity for revenue growth in the next 5 years." - Member of 8-

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Founder | Boutique Strategy Consulting Firm | Venture & Private Equity Portfolio Projects

MMI Consulting LLC

Jan 2006 - Jan 2009 (3 years 1 month)

Retained by Fortune 100 companies, venture funded start-ups, and private equity investors to conduct operational improvement and sales force effectiveness studies, M&A due diligence, new business development strategies, and retained executive search projects. Clients included Pfizer, Elsevier, Passport Health Communications, Mainstay Partners, and Great Hill Partners. - Developed a go-to-market strategy for Elsevier's Clinical Decision Support (CDS) business. With a product portfolio assembled via acquisition, CDS lacked an integrated product-level sales and marketing strategy. Actions taken: Conducted +30 management and customer interviews; developed a detailed TAM model across several product categories, market segments, and sales channel

Senior Vice President & General Manager | Business Turnaround | Record Growth and Profitability

First Marblehead Corporation

Jan 2004 - Jan 2006 (2 years 1 month)

Recruited to lead the only stand-alone business unit at First Marblehead, an $800M provider of loan origination and securitization services to the student loan industry. • Led turnaround of GATE Program, an innovative $115M (loan volume) risk-sharing program that provides affordable access to higher education, and achieved record loan volumes (up 19%), profitability (12%), and customer retention rates (over 95%) in 2005 and 2006.

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Group Vice President | Global Sales Operations | Sales Transformation | Change Management

Gartner Inc

Jan 2002 - Jan 2004 (2 years 1 month)

Led Gartner's 40-person Global Sales Operations team and managed a $13M operating budget. Functional ownership of Sales Training, Field Marketing, Lead Management, Sales Compensation, Sales Force Automation, and Business Planning. - Recruited to lead global sales force change management process from transactional to consultative sales methodology: designed and instituted new sales process with mandatory account planning and pipeline management disciplines; simplified compensation plan and territory alignment. - Developed and deployed sales training programs on new Web-based LMS platform. Initiative eliminated $2M in travel related expenses while improving sales reps content retention by 71%.

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