Jose Andres Calderon Mora

Shift Management/ Sr Specialist

Patrianna

Jan 2025 - Feb 2026 (1 year 2 months)

● Manage & support the current agents on shift, metrics, reports, etc. ● Escalations, Agents allocation during shift, queues monitoring, etc… ● Problem solving and analysis. ● Data & report analysis using BI tools and G-Sheets (Excel)

Risk Management Associate

WNS

May 2024 - Oct 2025 (1 year 6 months)

● Lead and manage the Third Party Risk Management Program. ● Process management, approvals and resolutions. ● Escalations & shared mailbox management. ● KYC process management (AML,EDD, SDD,etc…) ● Data analysis & visualization using Excel (Vlookup, Xlookup & power BI)

Data Steward Analyst

Movate

Jul 2022 - Nov 2023 (1 year 5 months)

● Analysis and comparison of data (information) in salesforce. ● Coordination of agreements, contracts & documentation needed from Account Executives. ● Account Creation in Salesforce. ● To assist the Account Executives with internal processes

Business Support Analyst

Roche

Apr 2021 - Jun 2022 (1 year 3 months)

● Analysis and resolution of internal company requests. ● Implementation of SOP's and KPI’s analysis. ● Approval of invoices and purchase orders through the SAP program. ● Direct contact with the AP department. ● Assistance with rejected orders and invoices. ● Creation of reports on approved suppliers by the company and their different confidential information.

SME / Quality Assurance Specialist

Concentrix

Apr 2018 - Sep 2021 (3 years 6 months)

● Startup staff of the operation. (Tech Support). ● SME/QA staff, providing support to the agents. ● Background check. Direct contact with the HR Team. ● Management of metrics, reports, coachings, action plans.

Fraud Investigator

Amazon

May 2016 - Jun 2019 (3 years 2 months)

● Verify the authenticity of products that are sold on amazon’s platform, following procedures and guidelines when performing an investigation. ● Advise and help the new teammates when they arrive to the floor, handle their metrics and provide feedback when it was needed.

Senior Fraud Investigator

Amazon

May 2016 - Oct 2018 (2 years 6 months)

● Verify the authenticity of products that are sold on amazon’s platform, following procedures and guidelines when performing an investigation. ● Advise and help the new teammates when they arrive to the floor, handle their metrics and provide feedback when it was needed.

Collections Specialist

Van Ru Credit Corporation

Nov 2014 - Mar 2016 (1 year 5 months)

● Handling inbound - outbound customers calls regarding their credit line, monthly payments, past due amount, etc… ● Offering the products (catalog) in which customers can find different products that they can buy using our line of credit.

Jose Andres Calderon Mora

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