John Michael Clark
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Software Technical Sales Representative at Dell
Nashville, Tennessee, United States
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Software Technical Sales RepresentativeDellMay 2015 - Current (11 years 4 months)Inside Software Technical Product Specialist trusted advisor in Software Solutions and Infrastructure. I work with small and medium business customers in complex environments to devise new and innovative solutions to business challenges. Engage cross-functional resources, regardless of geographic location, in order to achieve my goals and meet customer needs. Responsible for selling the full catalogue of software, peripheral, networking, imaging and display products and services via telephone to Dell Clients. I manage relationships with retention accounts while developing new relationships with acquisition customers. Support, train, motivate and develop a team of individual sales representatives within the area of Dell Software Solutions an- Outside Sales ExecutiveAT&TAug 2014 - Nov 2014 (4 months)Door to door sales of AT&T Uverse products. Established quick rapport with new prospects initiating sales. Utilize AT&T sales matrix to lead performance in sales quota. I worked independent of managerial support in creating net new business. Compiled, tracked, and produced weekly activity reports. Territory sales covering the Greater Nashville Area and Western Kentucky Area.
- Contract In-House Appointment SetterBLRNov 2013 - May 2014 (7 months)Conduct cold calling too small to medium business in setting quality leads for sales team. Appointments set for web demos of BLR products and offerings of subscription based web resources regarding HR/Environmental/Safety compliance laws. Responsible for 100 calls a day quota setting five qualified appointments daily. I maintained consistent/steady performance among peers.
- Contract Outbound Tele-Sales ProfessionalTruGreenFeb 2013 - Oct 2013 (9 months)Conduct cold calling and cultivate immediate rapport building business with consumers across the U.S. Top notch closer continuously exceeded sales quota and met KPI’s by 150% weekly. Liaise with customers, increased sales, and expanded client base through sales expertise and exceptional customer service.
- Contract Outbound Tele-Sales/TrainingIngram Content GroupAug 2011 - May 2012 (10 months)Conduct outbound telesales whilst cultivating a territory of accounts. Exceeded sales goals by 200% quarterly by implementing wholesale marketing services and incentive programs. Evaluated customer activities through comprehensive data analyst and testing. Provide virtual technological demonstrations and presentations for executives and front-line associates.
- Contract Contact Center – Bonded EmployeeSunTrustJul 2010 - Oct 2010 (4 months)Part-time contract work within a customer care call center during the transition of federal banking law changes regarding, opt in/opt out, of overdraft protection. Answer questions regarding the Federal Banking laws and personal bank account inquiries.
- Contract Contact Center/CSR/SalesNewwave Communications now Time Warner CableFeb 2010 - May 2010 (4 months)Part-time contract work within a customer care call center aiding patrons with billing, sales, and general inquires. Assisted customer upgrades with cable, telephone, and internet for better suited personal solutions.
- WSales and Marketing EntrepreneurWork Independently Selling Name Brand Shirts & Multi-Media Android SystemsMay 2006 - Current (20 years 4 months)I work part time to supplement my income by purchasing products to sell on both Amazon and Ebay. Also, working with XBMC and KODI TV software programs in providing the ultimate multimedia software experience to inexperienced users. Sell Multi-Media Android Systems, Tablets, & Media Sticks.
- Dell Partner Direct Channel Sales – Senior Sales ManagerDellMar 2006 - Sep 2009 (3 years 7 months)Account managed and serviced resellers, channel partners, and small/medium business’ providing entire portfolio of business Dell branded enterprise computing solutions. I was nationally ranked top performer among three national call centers two consecutive years and Awarded Team Player within multiple quarters. Annual quota consistently exceeded 6 million USD.
- Student Support Specialist IIHopkinsville Community CollegeAug 2003 - Jan 2006 (2 years 6 months)Recruited and enrolled military and nonmilitary students for college; increased enrollment admissions by 5% annually. Managed secure admin personnel files. I successfully collaborated with professors to ensure completion of all assignments by active duty military and students. I also aided the I.T. Department in upgrading computers, peripherals, and phone system.
- Developmental Equipment Purchase Program and Presale Support SpecialistNortel NetworksDec 1998 - Apr 2001 (2 years 5 months)Started in the mail room and worked my way to Presale Support for Norstar within 6 months. I worked with third party software vendors in selling all Nortel Equipment for development of software products to be integrated with Nortel phone systems. Launched new businesses programs, developed new markets, established market presence, and capitalized on niche markets within the CTI realm. One of the first to help in the development of Nortel's VOIP product Business Communication Manager. Worked with all Nortel Networks products with engineering teams. I had distinct pleasure to work directly with Nortel Engineers and Nortel products with accomplishments that are still prominent in businesses today. Show less
Education
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- Hopkinsville Community College — Associate's Degree, Associates Arts and Associates Science, 3.7 GPAHopkinsville Community CollegeJan 2003 - Dec 2005 (3 years)