Kristel Heinrich
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Organizational Change Management | Organizational Psychology | Harvard Grad Candidate | MBA
Atlanta, Georgia, United States
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Résumé
Jobs
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Senior Manager, Change ManagementNAPA AUTO PARTSJun 2026 - Current (2 months)- Organizational Change ManagerHD SupplyJun 2025 - Jun 2026 (1 year 1 month)Change leader driving enterprise transformation and adoption across commercial operations. Notable work includes: • Lead team of 5 change practitioners supporting a multi-phase, enterprise SAP transformation; developed and executed OCM strategy for the Commercial organization. • Directed end-to-end sales readiness strategy and execution, including targeted communications, stakeholder alignment, and ~25 seller enablement sessions delivered in phased waves to drive engagement, adoption, and go-live readiness. • Partnered with sales and executive leadership to prepare field teams for new systems and processes, reducing disruption risk and accelerating adoption across a large, revenue-critical population.
- Director, Strategy, Execution & CommunicationsReinsurance Group of America, IncorporatedJan 2024 - May 2025 (1 year 5 months)Versatile practitioner leading people-related strategic initiatives and organizational change management. Notable work includes: • Shaped strategy for the Global Underwriting & Claims team, identifying opportunities for improved effectiveness, competitiveness, and collaboration across multiple stakeholder groups including marketing, corporate communications, IT, and other global, regional, and local stakeholders. • Lead systematic change management initiatives (assessment, planning, implementation, and evaluation). • Volunteered as mentor in company women’s leadership program, providing guidance on professional and personal development.
- Director, Global Change ManagementReinsurance Group of America, IncorporatedSep 2019 - Dec 2023 (4 years 4 months)As a Change Management practitioner, led the people-related areas of various global initiatives. Notable work includes: • Led global change management strategy and execution for three global technology-driven initiatives across 15 offices and several global functions, driving alignment through targeted assessments, engagement plans, leadership preparation, communications, preventative and active resistance management, coaching, and event planning. • Developed change management frameworks, conducted readiness assessments, obtained and incorporated stakeholder feedback and insights, and delivered strategic recommendations to leadership. • Contributed to the RGA Change Management Community of Practice by leading discussions and upskilling peer
- Manager, Organizational Change ManagementNorth HighlandJan 2015 - Sep 2019 (4 years 9 months)Change Management consultant with experience in a wide array of industries including Financial Services, Public Sector, Retail, and Consumer Products. Examples of some significant engagements include: • Led project team focused on assessing global sales target-setting process for a multinational hospitality firm, identifying inefficiencies and recommending improvements in the areas of people, process and technology. Interviewed 90+ stakeholders across 13 functions. • Led project team focused on assessing, designing, and implementing a customer-facing quality assurance framework and process for a telecommunications company, mitigating millions in potential regulatory fines. • Led cultural and organizational assessment for a State Office, ide
- Senior ConsultantNorth HighlandJul 2012 - Dec 2014 (2 years 6 months)
- MBA Leadership InternWalmartMay 2011 - Aug 2011 (4 months)• Identified methods to promote greater collaboration and knowledge-sharing across global offices on energy management topics.
- Climate Change AdvisorMinisterio de Ambiente y Energía (MINAE), Gobierno de Costa RicaFeb 2008 - Apr 2010 (2 years 3 months)• Represented the Costa Rican government as a negotiator at the United Nations Framework Convention on Climate Change (UNFCCC).
Education
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- Harvard University — Master of Liberal Arts (ALM), Extension Studies, Industrial-Organizational PsychologyHarvard UniversityJan 2020 - Dec 2025 (6 years)Classes taken: Industrial-Organizational Psychology, Organizational Behavior, Intermediate Statistics, Psychometric Theory & Assessment, Psychopathology, Psychology of Diversity, Psychology of Competition & Peak Performance, Leading with Emotional Intelligence, Applied Coaching, HR Management, Science of Happiness and Wellbeing, Psychological Resilience, Groups and Culture, Effective Leadership: Applied Strategies
- Georgia Tech Scheller College of Business — Master of Business Administration (MBA)Georgia Tech Scheller College of BusinessJan 2010 - Dec 2012 (3 years)
- Universidad de Costa Rica UCR — Bachelor of Science (BSc) Dual Degrees in Physics and MeteorologyUniversidad de Costa Rica UCR