Aditya Chintalapati

Aditya Chintalapati

About

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Head of Customer Success at Pixxel | Global Post-Sales
Bengaluru, Karnataka, India

Timeline

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Résumé

Jobs verified_user 0% verified
  • Pixxel
    Head of Customer Success
    Pixxel
    Jul 2024 - Current (2 years 4 months)
    Pixxel provides satellite imagery, software applications, and analytics. I lead the customer journey after sales, from order to delivery to revenue.

    - Own post-sales across the Americas, APAC, EMEA, and Government
    - Manage onboarding, customer requirements, delivery, support, and invoicing
    - Work with internal teams to get customer orders delivered
    - Track delivery issues, customer updates, and revenue closure
    - Built CS from one person into a 6-member global team
  • Pixxel
    Customer Success Lead
    Pixxel
    Jun 2022 - Aug 2024 (2 years 3 months)
    Started as an IC and helped build Pixxel’s customer success, support, and delivery foundation as the company scaled.
  • Planet
    Technical Support Engineer
    Planet
    Jul 2020 - Jun 2022 (2 years)
    Planet provides satellite imagery, software applications, and analytics. I supported customers, partners, and internal teams using Planet’s products.

    - Supported customers and partners with product, platform, and imagery-related queries
    - Worked with internal sales, product, and engineering teams to resolve customer issues
    - Created help articles, guides, and technical content to improve product usage
    - Shared customer feedback with product teams to improve the user experience
    - Built strong experience in satellite imagery, customer support, and technical problem-solving
  • Hubbler
    Customer Success Consultant
    Hubbler
    Mar 2018 - Jul 2020 (2 years 5 months)
    Hubbler provided no-code workflow applications for businesses. I worked with customers to understand their needs, set up solutions, and help them adopt the product.

    - Managed customer onboarding, training, support, and post-sales communication
    - Worked with customers to understand their business processes and requirements
    - Set up no-code workflow applications based on customer needs
    - Handled customer projects from requirement to implementation
    - Worked with product, sales, and development teams to improve customer outcomes
  • Sunday
    Inside Sales Executive
    Sunday
    Jun 2016 - Mar 2018 (1 year 10 months)
    Sunday is a D2C mattress brand focused on premium sleep products. I worked on inside sales, customer conversations, and order closure.

    - Handled inbound leads and customer enquiries
    - Helped customers understand products and choose the right products
    - Managed follow-ups, pricing discussions, and order closure
    - Worked on CRM updates, pipeline tracking, and daily sales targets
    - Built my early experience in sales, customer handling, and customer support
Education verified_user 0% verified
  • Oklahoma Christian University
    Master's degree, Engineering/Industrial Management
    Oklahoma Christian University
    Jan 2015 - Jan 2016 (1 year 1 month)
  • Oklahoma City University
    Master's degree, Computer Science
    Oklahoma City University
    Jan 2014 - Jan 2015 (1 year 1 month)
  • GITAM Deemed University
    Bachelor's degree, Information Technology
    GITAM Deemed University
    Jan 2010 - Jan 2014 (4 years 1 month)
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