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Niharika Dwivedi

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Sinch ||Ex Flipkart Health Limited || Ex IndiaMart || Ex HDFC Bank
Noida, Uttar Pradesh, India
Contact Niharika regarding: 
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Résumé

Jobs verified_user 0% verified
  • Sinch
    Senior Customer Success
    Sinch
    Oct 2024 - Current (1 year 7 months)
    Manage partner clients with end-to-end account ownership and support. Gather requirements and offer tailored solutions via WA, RCS, SMS, Voice, and Chatbots. Conduct product demos and support onboarding for clients Collaborate with Presales and Product teams to design and customize client communication flows. Monitor traffic, analyze campaign performance, and ensure smooth execution. Handle L1 escalations; coordinate with Engineering for timely issue resolution. Manage account and order creation on Salesforce. Raise JIRA tickets for bugs; escalate issues directly to Meta and Google when needed. Maintain client data and run targeted campaigns for business impact.
  • F
    Senior Customer Support consultant
    Flipkart Health LimitedTeamLease
    Jul 2023 - Oct 2024 (1 year 4 months)
  • Indiamart Intermesh Limited
    Senior Executive
    Indiamart Intermesh Limited
    Sep 2022 - May 2023 (9 months)
  • HDFC Bank
    Executive
    HDFC Bank
    Jun 2021 - Jul 2022 (1 year 2 months)
Education verified_user 0% verified
  • Dr APJ Abdul Kalam Technical University AKTU Lucknow
    Bachelor of Technology - BTech, Computer Science
    Dr APJ Abdul Kalam Technical University AKTU Lucknow
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