Rahim Hashwani

Vice President of Technology & Support Services

PointClickCare

Feb 2022 - Current (4 years 7 months)

Shaping and influencing business strategies and strategic planning * Provide the technology vision and leadership to enable the business to create a best in class, partnership-driven, customer focused organization. * Sponsor and oversee transformation initiatives, such as developing and leveraging Agentic AI, focused on continuous improvement to drive operational excellence and enhanced client satisfaction. * Lead the development of the associated financial, capital and resource plans to successfully deliver the strategies. Internal and external business development/client service * Seek opportunities to improve service, reduce cost and provide competitive advantage via new technology products, partnering, outsourcing or process re-engin

Senior Director of Technology & Support Services

PointClickCare

Mar 2018 - Feb 2022 (4 years)

Director of Infrastructure & Support Services

PointClickCare

Apr 2016 - Mar 2018 (2 years)

Director of Information Technology

Discount Car Truck Rentals

Mar 2013 - Jan 2016 (2 years 11 months)

• Led and developed a team of 12 contributors, including managers, team leads, programmers, systems architects, network administrator and technical support staff • Responsible for planning, executing and governance of the company’s technology strategy • Regularly met with executive team with a mandate to define and solve technology requirements and present feasible solutions • Produced new and innovative solutions to improve the customer experience, provide a competitive edge and improve existing partnerships • Established, nurtured and preserved relationships with core business partners, 3rd party vendors and consultants, leveraging relationships to help meet business goals • Implemented a customer service centric vision for the IT Departm

R

Director of Operations

Radeon Technologies Ltd

May 2012 - Jan 2013 (9 months)

Manager, IT Systems & Entertainment

Maple Leaf Sports Entertainment

Jul 2002 - May 2012 (9 years 11 months)

Manager, IT Systems and Entertainment, Real Sports Bar & Grill, e11even (April 2010 - May 2012) Manager, IT Systems, Food & Beverage and Retail Operations (September 2005 - April 2010) IT Systems Administrator, Food & Beverage and Retail Operations (July 2003 - September 2005) POS Technical Support/IT Helpdesk (July 2002 - July 2003) Air Canada Centre, Real Sports Bar & Grill, e11even, Maple Leaf Square, BMO Field, Ricoh Coliseum

Manager, Food & Beverage Systems | Manager, Reservations, Restaurants and Bars

CN Tower

Jul 1992 - Jun 2002 (10 years)

Manager, Food & Beverage Systems, Restaurants and Bars (May 2000 - June 2002) Manager, Restaurant Reservations, 360 Restaurant (April 1999 - May 2000) Manager, Systems Administrator, 360 Restaurant, Horizons Cafe (April 1998 - April 1999)

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