Micaela Uberto

Guest Experience Manager

Lumina

Apr 2026 - Current (7 months)

F

Residential Property Management Assistant

Family-Owned Properties

Nov 2023 - Current (3 years)

●Support the day-to-day management of two residential rental homes in a private neighborhood ●Assist with lease coordination, renewals, deposits, and rent-related processes ●Track and help manage property expenses and payments ●Coordinate maintenance requests, including scheduling handymen, pool maintenance, and gardening services ●Serve as a point of contact for tenants regarding maintenance and operational inquiries

C

Customer Service Manager

Aug 2025 - Mar 2026 (8 months)

●Lead end-to-end daily operations for short-term rental properties, ensuring seamless check-ins, SLA compliance, and high-quality guest experiences ●Manage reservations, direct bookings, fraud prevention, unpaid balances, and cancellation coordination to protect revenue ●Oversee operational glitches, guest claims, and escalations through structured workflows and cross-functional collaboration ●Monitor Airbnb account, listings, reviews, and compliance, maintaining a 100% review response rate and brand standards ●Conduct welcome calls, quality audits, and service recovery to enhance guest satisfaction and retention ●Collaborate with operations, and support teams to maintain smooth workflows and zero-backlog standards

Customer Service Specialist

GovAssist

Nov 2024 - Jun 2025 (8 months)

● Provide expert assistance to customers regarding US visa applications and ESTA processes through multiple channels (calls, chats, emails). ● Handle a high volume of inquiries while ensuring timely and accurate responses, enhancing customer satisfaction. ● Brindar asistencia experta a los clientes en solicitudes de visas para EE. UU. y procesos de ESTA a través de múltiples canales (llamadas, chats, correos electrónicos). ● Gestión de un alto volumen de consultas garantizando respuestas oportunas y precisas, mejorando la satisfacción del cliente.

A

Administrativa

Jun 2023 - Nov 2023 (6 months)

Vacation apartment rentals in Miami ● Transfer of reservations from platforms like Airbnb, Booking, and VRBO to the accounting system. ● Management of claims for damages and breakages to the property. ● Preparation of budgets for improvements and maintenance of the units. ● Supervision of daily invoices. ● Generation of detailed monthly accounting reports for clients. ● Pricing management of the units based on market availability and demand. ● Management of payments to suppliers and monthly expenses. Alquiler de departamentos vacacionales en Miami ● Traslado de reservas de plataformas como Airbnb, Booking y VRBO al sistema contable. ● Gestión de reclamos por roturas y daños en la propiedad. ● Elaboración de presupuestos para mejoras y mante

Front Desk

W Hotels

Nov 2022 - Apr 2023 (6 months)

● Process guest check-ins, verify identity, secure payment, assign rooms, and issue room keys. ● Review daily reports and complete cashier/closing duties. ● Provide guests with information about hotel amenities, services, and local attractions. ● Accommodate guest requests and resolve issues from previous shifts. ● Respond to special guest requests and ensure satisfaction. ● Process payments, paid-outs, and charges. ● Handle wake-up calls, room service orders, and telephone-related requests. ● Coordinate with housekeeping to track room status and address guest concerns. ● Procesar check-ins de huéspedes, verificar identidad, asegurar el pago, asignar habitaciones y entregar llaves. ● Revisar informes diarios y completar tareas de caja/cierr

Housekeeping

W Hotels

Apr 2022 - Nov 2022 (8 months)

● Coordinate and supervise housekeeping staff. ● Inspect guest rooms and public areas for cleanliness and quality. ● Prioritize and assign room cleaning tasks. ● Resolve discrepancies with rooms and communicate with the Front Desk. ● Manage room assignment changes and communicate issues to the next shift. ● Complete necessary paperwork and assist with employee scheduling. ● Enforce company safety and security policies. ● Report maintenance issues, safety hazards, and accidents. ● Track and update "Do Not Disturb" room statuses. ● Ensure timely cleaning of vacant dirty rooms and assign rush cleaning as needed. ● Maintain adequate stock of guest supplies, cleaning materials, and linens based on hotel occupancy. ● Coordinar y supervisar al per

Reservas Especiales

Bigbox

Dec 2021 - Feb 2022 (3 months)

● Creation of attractive proposals for clients in hotels across different provinces in Argentina and abroad. ● Management of reservations in different establishments, based on availability, location, and client preferences. ● Administration of documentation related to payment and service invoicing. ● Creación de propuestas atractivas para clientes en hoteles de diferentes provincias de Argentina y en el extranjero. ● Manejo de reservas en distintos establecimientos, en base a disponibilidad, ubicación y preferencia de clientes. ● Administración de documentación correspondiente al pago y facturación del servicio.

Analista de Atencion al Cliente

Bigbox

Aug 2021 - Feb 2022 (7 months)

● Problem solving, claims, and issue resolution. ● Customer loyalty building. ● Personalized service. ● Advising suppliers. ● Solución de problemas, reclamos e inconvenientes. ● Fidelización de clientes. ● Atención personalizada. ● Asesoramiento a proveedores.

About

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Micaela Uberto

About

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Behavioral traits