Nicolas Jimenez Navia
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Business Operations Associate at Emapta Global
Colombia
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Résumé
Jobs
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Senior Accounting SpecialistDOXA TalentSep 2025 - Jun 2026 (10 months)Managed accounting operations for 50+ U.S. businesses. Performed month-end close, payroll processing, reconciliations, and financial reporting. Prepared Profit & Loss Statements, Balance Sheets, Cash Flow Statements, and custom reports. Trained 22 accounting professionals in QuickBooks and accounting processes. Maintained performance above 90% while consistently meeting monthly deadlines.- Business Operations AssociateEmapta GlobalNov 2024 - Current (1 year 10 months)Led end-to-end client onboarding projects for both retailers and brand partners, ensuring seamless integration through efficient processes, data accuracy, and routine audits. Managed project timelines, coordinated cross-functional teams, and maintained detailed progress reports to meet key deliverables. Collected and analyzed client feedback to implement data-driven improvements, enhance customer satisfaction, and resolve discrepancies proactively. Additionally, provided administrative and operational support to streamline workflows, optimize team productivity, and uphold high data quality standards in alignment with organizational objectives.
- Operations CoordinatorEMAPTANov 2024 - Current (1 year 10 months)Coordinate daily operational activities supporting enterprise business systems and international clients. Monitor KPIs and operational performance to ensure business objectives are achieved. Facilitate stakeholder meetings and coordinate operational priorities across multiple teams. Manage operational incidents, escalations, and client requests while maintaining service quality. Support technology initiatives and business process improvements through cross-functional collaboration.
- ConsultantOpen Experience AllianceNov 2024 - Current (1 year 10 months)At OXA, I facilitate collaboration between brands and retailers to optimize data syndication and enhance the consumer experience. I specialize in managing strategic relationships, ensuring active member engagement, and coordinating initiatives that drive efficiency in the digital ecosystem. Additionally, I lead the planning of meetings and events, oversee the creation of informational materials, and connect key industry players to foster innovation and the exchange of best practices in open data management.
- Brand advocateSAGILITY COLOMBIA SASJul 2023 - Jun 2024 (1 year)Responsible for managing customer-centric projects using CRM and Agile methodologies. Monitored key metrics to enhance customer satisfaction in the US and Puerto Rico. Implemented solutions that optimized efficiency and boosted process performance, maintaining an NPS of 90%. Applied quality control, risk management, and led technological improvements aligned with company objectives.
- Bilingual AgentAtlantic Quantum InnovationsOct 2022 - Jun 2023 (9 months)Responsible for managing customer service projects (Humana) using CRM and agile methodologies. Monitored key metrics to improve customer satisfaction in the US and Puerto Rico, implementing solutions that optimized efficiency and achieved an increase in process performance while maintaining a 90% NPS approval rating. Applied quality control, risk management, and led technological improvements aligned with company objectives.
- TMarketing Consultant (Professional Internship).Trasnportes especiales galeras expressFeb 2022 - May 2022 (4 months)Led the development and execution of commercial marketing campaigns focused on customer acquisition. Managed 10 successful campaigns, resulting in a 30% increase in brand visibility. Collaborated closely with the executive team to align marketing efforts with business objectives. Managed marketing projects and advertising distribution to optimize campaign performance and reach.
- CMARKETING AND SYSTEMS CONSULTANTCooperativa Fondo SolidarioJan 2021 - Jan 2022 (1 year 1 month)Led the implementation and optimization of commercial marketing processes and CRM systems. Drove continuous improvement in customer satisfaction by providing technical support and ensuring compliance with key performance indicators. Successfully integrated technological solutions to streamline operations and enhance customer experience.
- SFINANCIAL ADVISORSERVITODOASOCIADOSSASJun 2019 - May 2020 (1 year)Successfully reduced project investment costs and optimized financial processes through effective budget tracking and project management. Implemented administrative tools to improve operational efficiency and achieve a 12% increase in company performance.
- CASH MANAGEMENT FTBank daviviendaDec 2018 - Jun 2019 (7 months)I implemented rigorous controls over logistical resources, ensuring the availability of cash and necessary supplies for optimal cash operations. Furthermore, I strictly enforced security policies and fraud prevention measures, contributing to maintaining customer trust and the integrity of the entity's funds.
- ACommercial AdvisorARQUIPLOTTJul 2017 - Oct 2018 (1 year 4 months)I conducted in-depth analysis of customer interactions to identify and mitigate risks, reducing incidents and claims by 25%. I successfully led market entry initiatives for new services, achieving a 7% penetration rate in the target segment within 3 months. Provided regular reports to management, offering data- driven insights to inform decision-making.
- AAsesor comercialARQUIPLOTTJul 2017 - Oct 2018 (1 year 4 months)Fui el encargado de identificar y mitigar riesgos en las interacciones con los clientes, reduciendo en un 25% las incidencias y reclamos. Asimismo, lideré procesos de entrada al mercado para nuevos servicios, logrando una penetración del 7% en el segmento objetivo en 3 meses. A través de reportes detallados, informé a la dirección sobre la evolución de las relaciones con los clientes y las oportunidades de crecimiento.
- GAdministrador de almacénGalileo GaleriasNov 2016 - Jun 2017 (8 months)Desarrollé e implementé un nuevo sistema de análisis de datos de mercado, lo que redujo en un 20% el tiempo dedicado a la recopilación de información y aumentó en un 10% la precisión de nuestros pronósticos de ventas.
- GCLOTHING STORE MANAGERGalileo GaleriasNov 2016 - Jun 2017 (8 months)I drove innovation by developing and implementing a new market data analysis system, streamlining data collection processes and improving the precision of our sales forecasts by 10%.
- SELLS MANsLogicFeb 2016 - Jul 2016 (6 months)• Responsable del desarrollo de la comercialización de los productos empresariales además de la realización de ventas de mostrador y desarrollo de planes de venta en base a la competencia. • Prestar un servicio de calidad con productos de protección personal, teniendo en cuenta los índices de calidad y su desarrollo para una dotación empresarial correcta.
- VendedorsLogicFeb 2016 - Jul 2016 (6 months)• Responsable del desarrollo de la comercialización de los productos empresariales además de la realización de ventas de mostrador y desarrollo de planes de venta en base a la competencia. • Prestar un servicio de calidad con productos de protección personal, teniendo en cuenta los índices de calidad y su desarrollo para una dotación empresarial correcta.
- SProduct and Profitability AnalystServitodo asociados SASOct 2013 - Nov 2015 (2 years 2 months)Responsable del análisis de rentabilidad y manejo financiero. Por medio de indicadores de registrados por contaduría y la presentación de informes mensuales a gerencia con los resultados, de forma que sean orientados a la optimización de recursos de la compañía para un desarrollo correcto de las funciones empresariales.
- Spracticante de análisis de producto y rentabilidadServitodo asociados SASOct 2013 - Nov 2015 (2 years 2 months)Responsable del análisis de rentabilidad y manejo financiero. Por medio de indicadores de registrados por contaduría y la presentación de informes mensuales a gerencia con los resultados, de forma que sean orientados a la optimización de recursos de la compañía para un desarrollo correcto de las funciones empresariales.
Education
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- CProject Management Specialist, Project managementCESMAG UniversityJan 2024 - Dec 2025 (2 years)As a project manager, I am the architect of solutions that transform ideas into reality. I lead multidisciplinary teams, establishing a clear and motivating vision for the project. I am responsible for planning, organizing and coordinating all the activities necessary to achieve the objectives, ensuring that the established deadlines and budgets are met.
- Business Administrator, Business Administration and ManagementUniversidad CesmagJan 2019 - Dec 2024 (6 years)Comprehensive professional with humanistic criteria, who contribute to building business organizations, to generate regional and national development, within an environment of solidarity, transparency and social equity, with the firm intention of forming sufficient competencies to assume behaviors consistent with the solution of their own realities and those of the environment.
- CBusiness Administrator, Student representative and support for the Faculty of Administrative and Accounting Sciences.CESMAG UniversityJan 2019 - Jan 2024 (5 years 1 month)
- Financial Management Technologist, Financial services and financial managementUniversidad CesmagJan 2019 - Dec 2022 (4 years)Technological career focused on the financial control aspects of organizations, to provide the best advice in any circumstance, in addition to offering human bases of interrelation when performing the functions requested by the employer. Thought projected in the search for the best situation for the organization, with financial and accounting bases in the search for the development of the business mission.
- CFinancial Management Technologist, Recognition for the best academic average in the financial management technology progCESMAG UniversityJan 2019 - Jan 2022 (3 years 1 month)