Danny Jacobs

Business and Project Manager to CEO of Gamma Business

Gamma

Jan 2024 - Current (2 years 6 months)

Supporting the execution of strategic initiatives and board-level objectives. Collaborate closely with senior leaders across sales, operations, finance, commercial, and operations to ensure alignment on priorities and delivery of key outcomes.

Head of Operational Efficiency

Gamma

Mar 2019 - Sep 2025 (6 years 7 months)

Led strategic initiatives to improve budgetary control and operational performance across Group Operations, overseeing an OpEx budget exceeding £35 million. Partnered closely with HR and Finance to deliver governance, insights, and reporting that supported executive decision-making and operational alignment. • Robotic Process Automation (RPA) Implementation: Introduced RPA to the customer operations team, developing the business case, securing executive approval, and overseeing successful delivery. Transitioned ongoing management to the continuous improvement team while remaining a key stakeholder, ensuring scalability, cost control, and optimal candidate selection. • Contact Centre Transformation: Led commercial negotiations and strategic

Head of Channel Support

Gamma

Jul 2016 - Mar 2019 (2 years 9 months)

Leading teams responsible for fault resolution across the full Gamma Wholesale product portfolio. • Operational Leadership: Directed support operations for fault diagnostics across Gamma’s evolving product portfolio, managing approximately 20,000 monthly customer contacts. • Team Integration & Efficiency: Successfully merged multiple teams to align goals and foster collaboration. Introduced mechanisms for inter-team support and self-sufficiency, driving improvements in service delivery, cost control, and operational efficiency. • Customer Experience Excellence: Championed a culture of continuous improvement and innovation, reflected in outstanding Net Promoter Scores: +45 (2017) and +43 (2018). • Strategic Contribution: Played a key role in

Channel Support Manager

Gamma

Apr 2014 - Jul 2016 (2 years 4 months)

Technical Supervisor

Gamma

Jul 2012 - Apr 2014 (1 year 10 months)

Corporate Sales Account Manager

Chess

Apr 2011 - Jul 2012 (1 year 4 months)

Chess are a multiple awarding winning Telecoms company who work with tier 1 carriers to deliver market leading services to our clients. I use my extensive experience in telecoms to understand my clients needs and how our solutions can deliver what they require. From like for like comparisons and reviewing rates to new services for expansion or to ensure any business DR/BC requirements are met. Take some time to review your data and telecoms to ensure that it is doing all the business requires for the right price. Products and Services; xDSL, EFM, Leased Lines, Fixed line telecoms (BT lines), calls (CPS), SIP, PBX, System maintenance, Hosted VoIP and NGN's (08xx, 03xx).

Regional Account Manager

Babble

Nov 2010 - Apr 2011 (6 months)

Experienced Network and Telecoms manager, both in-house and as a service provider - now advising Businesses on services and solutions for their Data and Telecoms needs. Develop new and existing accounts to provide independent advice and reviews of existing services.

Network and Telecoms Manager

Liquid Business Services

Oct 2007 - Oct 2010 (3 years 1 month)

Ensuring efficient and professional support and provisioning across our client base, with a strong presence in the Serviced Office sector. Project Management of larger site level installs. Supplier management across multiple ISP's and Telco's. Pre-sales and post sales.

Network and Telecoms Manager

Liquid Business Services

Oct 2007 - Oct 2010 (3 years 1 month)

Ensuring efficient and professional support and provisioning across our client base, with a strong presence in the Serviced Office sector. Project Management of larger site level installs. Supplier management across multiple ISP's and Telco's. Pre-sales and post sales.

Network Telecoms and Store Systems Manager

Kurt geiger

Aug 2002 - Jul 2007 (5 years)

Support manager for head office and all (70+) branch/concession locations IT and telecoms, including fixed line, EPoS, mobiles (with Blackberry), desktops and servers. Primary IT staff member for new store projects from site survey to IT project management, doing or co-ordinating site surveys, infrastructure/equipment requirements and install for branch/back office connections, EPoS and all comms - sites included Newcastle, London and Paris. Budgeting, staff management, supplier responsibilities, reviews and tenders.

Stock Controller

Chelsea Football Club

Feb 1998 - Jul 2002 (4 years 6 months)

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