U

Uvl Uppuluri

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Head of Global Customer Success
Cupertino, California, United States

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Résumé

Jobs verified_user 0% verified
  • Cribl
    Head of Global Customer Success
    Cribl
    Aug 2020 - Current (6 years 3 months)
    Building Customer Success and Strategic Customers at PetaByte scale (again!) Delivered NDR of 175+% and Renewals > 90+%, so far!
  • NonProfit Organization
    Director Board Of Directors, Strategic Advisor and Co-Founder
    NonProfit Organization
    Jan 2020 - Current (6 years 10 months)
    Board Member for Non-Profit
    Co-Founder, Strategic Advisor - Stealth Startup
    Strategic Advisor -ML/AI startup
  • Splunk
    Head, Customer Advisory and Success Team, Director Strategic Accounts and Big Data Enthusiast
    Splunk
    Mar 2015 - Jun 2020 (5 years 4 months)
    Big impact on Splunk's sales growth from less than $100M to $2B+:
    1. Built the Customer Success category from being the first CSM to a team of 50+ passionate CSMs, in less than 2 years, covering the most strategic customers with $300M+ ARR
    2. Made customer success as the #1 goal for the company from “what is customer success” by defining KPIs, metrics, best practices and program for success that resulted in over $200M expansion impact and multiple successful customer references.
    3. Built the petabyte category for the business with largest customers through advisory on effective adoption of solutions for desired business outcomes and big data insights
    4. Created largest adoption and expansion over 100x and also cu
  • Splunk
    Customer Success Manager and Data Enthusiast
    Splunk
    Jul 2013 - Feb 2015 (1 year 8 months)
    Worked as the first Customer Success Manager validating customer success as a category and creating the most successful customers
  • Vendavo Pricing Analytics Margin Management Solution resold by SAP
    Vice President, Customer Engineering Ops
    Vendavo Pricing Analytics Margin Management Solution resold by SAP
    Jul 2004 - Jan 2013 (8 years 7 months)
    • Head of Global Support Services, Product Quality and Customer Advocacy solutions in Engineering and Customer Organizations with global P/L and team responsibility. Member of Executive Staff (progressively promoted with increasing responsibility from a hands-on solution architect)
    • Contributed to revenue growth of over 10x (2x every year) for a SAP re-seller solution with strategies and execution in Services, Support and Engineering
    • Defined, developed and grew new multimillion dollar revenue streams and new initiatives such as AMS, migrations, subscriptions, etc as part of Strategic Customer Organization
    • Contributed to profitability by improving P/L operating margins by more than 15% while increasing customer satisfact
  • E
    Senior Project and Services Manager
    Euclid
    Jan 2003 - Jan 2004 (1 year 1 month)
    Responsible for designing, implementing, integrating and delivering multi-tier IT enterprise solutions that included BSM, ITSM and ITIL and business value realization of IT services
  • V
    Senior developer and architect
    Vocaloca
    Jan 2000 - May 2001 (1 year 5 months)
    Involved as a consultant and programmer in building the interactive streaming site while on sabbatical from Autodesk
    • Worked on a calendaring/scheduling application that helped users schedule their events over the website. Implemented using EJBs, SQLServer and WebLogic application server
    • Worked with other team members on performance issues and fine-tuning apart from creating common data objects for use by EJBs. Other projects included generating greetings for registration, verifying the authenticity of music uploaded to the site, managing categories, news and data.
  • T
    Vice President and Co-Founder
    Tokis Inc
    Jul 1995 - Jul 1997 (2 years 1 month)
    Co-Founded a VOIP phone to phone internnet messaging company which got acquired by Eletel
  • Autodesk Inc
    Senior Manager
    Autodesk Inc
    Jan 1990 - Jan 2003 (13 years 1 month)
    Held various individual contributor and senior management positions in software engineering, product management, marketing, sales, services, operations, partner management and support Consistently promoted and given additional responsibilities after coming through an acquisition.

    Some of the key contributions include:
    • Helped build a Fortune 500 company with a revenue growth of 10x to over $1B
    • Contributed to 5x revenue growth of Asia-Pac sales by building the IT and sales infrastructure, new channels, new programs and new offices
    • Worked with CEO and other key executives in defining new services such as consulting, developer network, channels, subscription models, etc.
    • Helped build APS (Autodesk Profess
  • P
    Owner, Consultant and Advisor
    Pioneering Technologies
    Jan 1989 - Jan 2002 (13 years 1 month)
    Passionate about innovating/tracking new technologies besides spotting their trends.
    Consultant and Advisor in IT, software services and business process improvements in areas such as business growth, complex algorithm development, Hadoop Math, eCommerce, project management, architecture in cloud, search, social media, mobile, internet and enterprise software.
    • Technologies include Application and Web servers, J2EE, Databases, Business processes, Enterprise, Scalability, Machine Learning and specific Internet technologies such as Oracle, SAP, XML, Hadoop, Big Data, Weblogic, Tomcat, Open Source, HTML5, JSON, Java, Map Reduce, Splunk, etc.
  • C
    Software Engineer/Architect/Lead
    Cadetron Inc
    Jun 1985 - Dec 1989 (4 years 7 months)
    Managed a NASA SBIR project and an expert system. Developed first in class PC and Unix solid modeling technology which helped in the acquisition by Autodesk
Education verified_user 0% verified
  • UNIVERSITY OF CALIFORNIA BERKELEY
    Certificate, Data Science
    UNIVERSITY OF CALIFORNIA BERKELEY
    Jan 2019
  • Stanford University
    Continued Studies, Communication
    Stanford University
    Jan 2005 - Jan 2010 (5 years 1 month)
    Several Employee and Managerial Excellence awards with at least one at each employment

    Consultant and Advisor to various silicon valley companies on technology, services and growth
  • University of Phoenix
    MBA, Technology Management
    University of Phoenix
    Jan 1998 - Jan 2002 (4 years 1 month)
    MBA
  • University of Rochester
    MS, Engineering
    University of Rochester
    Jan 1984 - Jan 1985 (1 year 1 month)
    MS
  • Indian Institute of Technology Madras
    B.Tech, Engineering
    Indian Institute of Technology Madras
    Jan 1979 - Jan 1984 (5 years 1 month)
    President, I.I.T. Madras Bay Area Alumni Association, In charge of activities such as networking and Pan IIT conference. Member of Tiecon, SDForum, etc.
Publications verified_user 0% verified
  • J
    Adept: Automated design expert theoretical manual
    Jul
    From the start, Adept was targeted to be a system that would allow a design engineer having little or no practical experience in performing finite element analysis to be able to choose an appropriate modeling and analysis strategy for a given proble
  • J
    Adding Intelligence to Finite Element. Modeling
    Jul
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