Loren Foseid

Head of Strategic Customer Success, Americas

Ashby

Apr 2026 - Current (5 months)

Senior Manager, Strategic Customer Success

Handshake

May 2024 - Apr 2026 (2 years)

• Managed Strategic and Federal Teams, owning 45M+ portfolio of Fortune 500 public sector customers • Hyper focused on protecting NRR and discovery of cross sell opps, I attained avg of 99% NRR QoQ • Built playbooks for the team to focus on upsell and cross-sell discovery, closing 5M in expansion business in 2025 • Lead and deployed internal initiatives like customer NPS survey process, SaaS implementation for new customers, and redesign of internal sales partnership

Head of Customer Success

StrongDM

Dec 2022 - Oct 2023 (11 months)

• Leading multiple teams of high performers with success plans specific to their teams’ needs and their personal goals • Drive quarterly forecasting to highlight risk and opportunities for expansion, then draft action plans to mitigate churn and support growth respectively

Manager, Enterprise Customer Success

StrongDM

May 2022 - Dec 2022 (8 months)

• Hired and built a net new team of Enterprise CSMs to work with StrongDM’s most strategic customers by developing new best practices for enterprise deployments, forecasting for renewals, and ROI calculator for demonstrating value • Maintained best in industry NRR of 138%, with a focus on renewals and expansion in existing business • Improved average initial deployment time 20% by developing onboarding life cycle process, kickoff activities and improving the handoff between sales and CS

Manager, Enterprise Customer Success

Duo Security

Mar 2020 - May 2022 (2 years 3 months)

• Managed 9 high performing CSMs representing enterprise market in central US and LATAM • Built and managed first non-english speaking team with LATAM specific onboarding and best practices for working with partners in the region • Doubled team size since coming onboard, increased total portfolio by 35% to 20M ARR (‘20-22) • Drove high NRR of 98% QoQ for FY21 through record expansion for segment • Partnered with sales to effectively forecast pipeline and increase Duo Care Support attach rate by 11%

Customer Success Team Lead

Duo Security

Nov 2019 - Mar 2020 (5 months)

• Acted as player / coach for team of 5 while managing portfolio of 20 enterprise customers

Senior Customer Success Manager

Duo Security

Apr 2018 - Nov 2019 (1 year 8 months)

Senior Customer Success Manager

Box

Dec 2016 - Mar 2018 (1 year 4 months)

• Managed an $10M portfolio of strategic Fortune 500 clients through strong relationship building, product knowledge, planning, and execution. • Maintained 98% gross retention across customer portfolio • Consulted with Sales and Box Consulting to develop strategies that make Box a part of each customer’s core business • Identified and managed risk by driving expansion opportunities. • Provided guidance and leadership to new Boxers as part of the Box mentorship program.

Customer Success Manager, Key Accounts

Box

Oct 2015 - Dec 2016 (1 year 3 months)

• Member of proof of concept Key Accounts team to build new methodology for Box Customer Success org • Managed strategic partnerships with Mid-West based customers, focusing on growth and expansion of Box based use cases • Uncovered opportunities for account expansions and facilitated new deployments • Identified churn risk and worked cross functionally to address and eliminate that risk • Managed customer's long-term success by presenting analysis in EBR's and executing adoption initiatives

Field Customer Success Manager

Box

Jan 2014 - Oct 2015 (1 year 10 months)

• Supported strategic accounts within Chicago and the Mid-West, focusing on growth and retention • Developed and launched remote hiring model for CSMs dedicated to specific markets • Created customer advocacy group (Box User Group) and developed model to scale in other cities • Identify churn risk and work cross functionally to address and eliminate that risk • Manage customer's long-term success by presenting analysis in QBR's and executing adoption initiatives

Customer Success Manager

Box

Jul 2012 - Jan 2014 (1 year 7 months)

• Implementation Consulting including project planning and end-user adoption programs • Ensure an exemplary customer experience through proactive account management and timely execution of strategic communication

Account Manager & Sales Development Coordinator

Metacafe

Aug 2011 - Jul 2012 (1 year)

• Worked directly with the Sales Development Manager to assist the national and international digital advertising sales teams in the development of larger-scale proposals and deals including: - Developing custom creative brand solutions for Metacafe advertisers - Gathering, analyzing and presenting audience research data - Writing of RFP proposals • Processed, managed, tracked, monitored and optimized all Visible Measures video campaigns, and acted as the main point of contact for the Visible Measures client • Worked with the Sales Development Manager in conjunction with the editorial programming team to create compelling content packages and sponsorships within premium entertainment channels across the network. • Provided off- and on

Account Executive

Yelpcom

Aug 2010 - Aug 2011 (1 year 1 month)

• Managed a pipeline of 300+ businesses and drive the full sales cycle from prospecting to close via Salesforce • Made a high volume of outbound sales calls to a variety of local business owners daily • Built positive relationships with small business owner clients and educate them about Yelp and the power of online advertising

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