Petros Angelou

Head of Printing and Delivery Operations

PEOPLECERT

Jan 2024 - Current (2 years 9 months)

Promoted to company-wide logistics remit, overseeing end-to-end warehousing, fulfilment, and global IT equipment logistics in addition to previously owned print and delivery operations.

Now leading a team of 15 employees with 3 direct reports and 12 indirect.

▸ Scaled team impact: Led a restructured logistics unit of 1 supervisor + 5 specialists, implementing clear OKRs and weekly performance reviews that raised team output quality within the first quarter.
▸ Warehouse optimisation: Redesigned warehouse layout and storage zoning, cutting unnecessary handling steps and reducing average pick-pack cycle times — directly contributing to a measurable reduction in operational costs.
▸ Implemented a daily executio

Head of Printing and Delivery Operations

PEOPLECERT

May 2022 - Current (4 years 5 months)

Part 1 — Printing & Delivery Operations (Until end of 2023)
• Directed 4 operational teams (7 direct reports), setting individual development plans, delivering coaching sessions, Led the end-to-end printing and global delivery of certificates, exam materials, marketing materials, and educational books to partners worldwide.
• Expanded responsibilities in 2024 to include delivery and logistics of marketing materials for global events, previously handled by Procurement.
• Managed international logistics of IT equipment, streamlining onboarding and offboarding processes across multiple offices.
• Spearheaded expansion of in-house production capabilities (folding, cutting, binding, stitching) to insource large-scale book pro

Store Shift Supervisor

Pop Market

Sep 2021 - May 2022 (9 months)

• Designed and created an interactive Dashboard of Key Performance Indicators to measure all Dark Stores performance, assisting upper management with everyday decision making
• Provided practical support to the team of staff including store pickers and delivery riders while promoted a positive and motivating working environment
• Coordinated and frequently participated in the inventory processes, from inbound management to stock handling, storing on shelves, picking, and order dispatching on a timely basis
• Improved our store set-ups by tracking customer purchases and storing product categories most frequently included in said purchases together to improve operational efficiency, making picking faster and more accurate

Shelf Product Flow Specialist Leader at Electrical, Plumbing and Tiling Depts / Vas. Sofias Store

Leroy Merlin

Apr 2021 - Oct 2021 (7 months)

• Creation and monitoring of an (ad hoc) action plan to maintain balance between overstock and out of stock
• Monitoring of daily product shortages in departments of responsibility, according to aforementioned ad hoc action plan
• Registration of orders to suppliers through company ERP system to ensure availability of products in store
• Responsible for creating inventory transfer requests between stores and monitoring the process together with the logistics team of the store, in ensuring availability of inventory
• Arrangement of the high storage zones to ensure easy identification of codes and their quantity
• Registration of picking orders to the 3PL providers in order to ensure product availability on shelves

S.R.M Specialist Leader / Vas. Sofias Store

Leroy Merlin

Mar 2018 - Apr 2021 (3 years 2 months)

∙ Process flow refinement by prioritizing customer preferences and ensuring warehouse activities are on par to company policy
∙ Sales Forecasting by tracking commercial actions, collaborating with the sales departments and optimizing flow of goods to meet customer demands
∙ Space Management though analytical tools such as linear meter calculation
∙ Labor scheduling control
∙ Flow of goods optimization, fast availability of products in the store and the delivery to customers
∙ Contribution to customer satisfaction by product pickup, customer ordering and after sales service
∙ Ensuring of inventory accuracy and product availability for customers

Customer Service Agent

Teleperformance Greece

Jan 2018 - Mar 2018 (3 months)

• Responded and recorded customer inquiries raised through chat and emails
• Ensured client complaints were dealt with and logged in line with the company's complaints escalation policy
• Ensured that emails and chats were resolved within the agreed SLAs
• Troubleshooted through the use of open questions,support documents and system training
• Offered recommendations to common problems and frequently asked questions

About

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Petros Angelou

About

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