Jean-pierre Espinola Arteaga

Remote Inbound Sales Associate

The Mobile Cigar Lounge

Aug 2025 - Current (1 year 2 months)

Serve as the first point of contact for incoming inquiries, guiding potential clients through the sales process. Connect with inbound leads via phone, email, and messaging platforms, providing exceptional customer service. Manage and track sales progress using CRM tools (Catalyst), ensuring accurate lead management. Qualify prospects through structured discovery conversations, assessing event types, guest counts, and budgets. Present curated cigar experience packages using proven sales scripts, effectively communicating value to clients. Overcome objections and close deals by applying objection-handling frameworks, achieving and exceeding sales goals. Prepare and send proposals, manage follow-ups, contracts, and client questionnaires to str

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Co-Owner

Easy Rent a Car

Dec 2020 - Current (5 years 10 months)

As the owner of a rental car company, I am responsible for the comprehensive management of operations, ensuring the highest standards of service and efficiency. I directly oversee the fleet management process, which includes the acquisition, maintenance, and optimization of vehicles to meet customer needs while maximizing profitability. In addition to fleet oversight, I prioritize exceptional customer service, implementing training programs for staff to enhance the customer experience and foster long-term loyalty. I actively engage with customers to address inquiries and resolve issues, ensuring satisfaction at every touchpoint. I also manage the financial aspects of the business, including budgeting, forecasting, and financial reporting. T

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New Patient Sales

Define Orthodontics

Dec 2024 - Aug 2025 (9 months)

Sales Representative with a proven track record of exceeding performance metrics in new patient acquisition. Key achievements include: consistently scheduling new patient consultations daily, reducing no-show rates, and completing patient education preface processes to drive conversion rates. Managed CRM (Lead Sigma) to optimize lead flow and maximize sales opportunities.

Sales Development Representative

OutboundView

Sep 2024 - Nov 2024 (3 months)

At OutboundView, I specialized in enhancing outbound sales strategies through a variety of key responsibilities. I identified and qualified potential leads using diverse outreach methods, including cold calling and email campaigns, which helped build a robust sales pipeline. I developed and nurtured relationships with prospective clients, gaining insights into their unique needs and demonstrating how OutboundView's solutions could effectively meet those requirements. By maintaining an in-depth understanding of our offerings and the technologies supporting our sales efforts, I was able to provide informed recommendations to clients. Additionally, I monitored and reported on key sales metrics to evaluate my performance, identify areas for imp

Sales Development Representative

Time Doctor

Mar 2023 - May 2024 (1 year 3 months)

In my previous role, I took the initiative to develop and implement effective outreach strategies aimed at generating new leads. I conducted thorough analyses of our services and market trends, which enabled me to pinpoint potential leads accurately. Collaborating closely with the Sales and Account Executive teams, I refined our strategies to enhance lead generation efforts. I actively participated in prospect meetings, facilitating introductions and ensuring seamless follow-up by coordinating with sales representatives. As the primary contact for new business prospects, I strategized the next steps to guide them through the sales process. I maintained ongoing communication with prospects to foster relationships and create additional sales

Inside Sales Consultant

HostPapa

Apr 2022 - Dec 2022 (9 months)

In my previous sales role, I played a critical part in the full sales cycle, actively engaging with customers through both outbound and inbound calls to ensure a responsive and customer-centric approach. I meticulously followed up on leads, fostering meaningful connections that built trust and rapport. By expertly identifying customer needs and pain points, I uncovered valuable sales opportunities and provided tailored solutions that addressed their specific requirements. I assisted clients in making informed decisions by thoroughly reviewing product features with them, significantly enhancing their overall experience with our offerings. My proactive communication and unwavering commitment to customer satisfaction were instrumental in drivi

Google Maps Sales Development Representative / Account Executive

TELUS Digital

Dec 2017 - Apr 2022 (4 years 5 months)

In my previous sales role, I championed the integration of Google Maps API by clearly articulating its extensive suite of services, empowering clients to seamlessly incorporate maps, geocoding, places, and other Google content into their websites and applications. This initiative not only enhanced user experience but also improved operational efficiency for clients. I conducted product demos tailored to each company’s unique needs, guiding them in selecting the best solutions. I managed the full sales cycle, from initial outreach to closing deals, meticulously following up on leads and building meaningful connections that fostered trust and rapport. Through my proactive approach, I successfully identified and implemented strategic upselling

Google Workspace Sales/ Technical Support

TELUS Digital

Nov 2012 - Dec 2017 (5 years 2 months)

In my role, I focused on building and maintaining strong relationships with both existing and potential clients to thoroughly understand their needs. I presented tailored solutions, including productivity tools such as G Suite, to enhance their operations. Additionally, I provided technical support to clients, ensuring they maximized the value of our solutions and addressing any challenges they encountered. By overseeing client accounts, I ensured satisfaction while identifying opportunities for upselling and cross-selling. To inform my sales strategies, I conducted research on industry trends and the competitive landscape, enabling me to create and implement effective approaches to meet sales targets and drive business growth. I collaborat

Quality Agent Zynga Inc.

TELUS Digital

Jun 2010 - Nov 2012 (2 years 6 months)

As a Quality Assurance Specialist, I was dedicated to systematically evaluating and enhancing service quality within the organization. My role involved conducting thorough assessments of both recorded and live calls to ensure agents adhered to company protocols and standards. I analyzed these interactions against established criteria, focusing on communication effectiveness, compliance with company policies, and overall customer satisfaction. By providing actionable feedback to agents, I aimed to foster their professional development and improve service delivery. Additionally, I played a critical role in onboarding new agents and conducting ongoing coaching sessions to elevate service quality and operational efficiency. I developed comprehe

Verizon Quality Agent

TELUS Digital

Sep 2009 - Jun 2010 (10 months)

In my role overseeing Verizon's calibration operations in partnership with the Head of Quality for the U.S. and Caribbean regions, I am responsible for ensuring the effectiveness and compliance of production process methods (excluding product inspection). My key responsibilities include monitoring and inspecting operational procedures, documenting workflows, conducting thorough audits, and developing and implementing process checklists, standards, and standard operating procedures (SOPs). This comprehensive approach ensures that our operations meet the highest quality standards and continuously improve efficiency across the organization. Show less

Escalations Representative / Sprint wireless

TELUS Digital

Aug 2008 - Sep 2009 (1 year 2 months)

As an Escalations Representative at Sprint Corporation, I specialize in managing rebate escalations for customers who may be dissatisfied with their outcomes. My primary focus is to ensure timely and effective resolutions, fostering customer satisfaction and loyalty. By actively listening to concerns and providing tailored solutions, I contribute to a positive customer experience and uphold the company's commitment to service excellence.

Jean-pierre Espinola Arteaga

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Jean-pierre Espinola Arteaga

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