Damian Austin
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Senior Vice President, Customer Success
Naperville, Illinois, United States
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Senior Vice President, Customer SuccessFederatoMay 2026 - Current (5 months)- Chief Customer OfficerCommerceIQApr 2025 - May 2026 (1 year 2 months)ELT member leading the global post-sales organization, driving retention, expansion, and customer transformation through AI-powered retail eCommerce.
- Own end-to-end global post-sales organization including Account Management, Renewals, Expansion, Support, Onboarding, Channel, and Revenue Operations; represent customer health and forecasted revenue at the Board and executive leadership level.
- Partner with Product and Engineering to deploy Forward Deployed Engineers (FDEs) for strategic accounts, influencing roadmap prioritization, accelerating adoption, AI innovation, and driving expansion.
- Re-architected Customer Success organization with clear segmentation, ownership models, and structured account planning, drivi - Vice President, Customer SuccessAlgoliaApr 2021 - Apr 2025 (4 years 1 month)Scaled the global Customer Success Organization, driving customer retention, growth, and efficiency through strategic investments in people, processes, and technology.
- Expanded the team coverage through global hiring, process optimization, and system enhancements.
- Redefined customer journey segmentation, implementing enterprise & digital CS models to improve efficiency, engagement, and satisfaction.
- Built & optimized post-sales functions, including Customer Success Management, Renewals, Customer Programs & Education, and CS Systems.
- Implemented Gainsight & Clari, introducing health scores, forecasting models, and Customer 360 for proactive customer engagement.
- Drove cross-functional collaboration wit - Vice President, Customer SuccessAlteryxSep 2020 - Apr 2021 (8 months)Supported the scaling of Alteryx from 70 to 2,500 employees, driving revenue growth from $18M to $450M. Maintained 90%+ GDR and 140% NRR, leading global expansion, team scaling, and process optimization across Customer Success, Renewals, Sales Engineering, Professional Services, Technical Account Management, Training & Education, and Support.
- Led global post-sales functions, including Customer Success, Technical Account Management, Renewals, and Support.
- Scaled the organization to 100+ employees, focusing on a customer-centric approach to drive retention (90%+ GDR) and growth (140% NRR)
- Redefined the Customer Journey, driving account segmentation, operational standardization, and engagement strategies.
- Laun - Sr. Director, Customer Success ManagementAlteryxJan 2016 - Sep 2020 (4 years 9 months)-Built & scaled the Global Renewals & CS team, with direct management of $150m+ in renewals and support of over $350m in ARR.
-Expanded the Technical Account Management team to 50+ members covering Enterprise accounts, enhancing customer segmentation, standardization, and product adoption.
-Developed & executed a customer retention strategy for Enterprise, Commercial, and SMB accounts, integrating Customer Success & Sales best practices.
-Implemented Playbooks, Enablement Frameworks, and Forecasting Models, improving customer retention & renewal efficiency.
-Drove high-touch engagement, positioning CSMs as trusted advisors, resulting in record-breaking NPS (50+) and CSAT improvements. - Director, Professional Services & TrainingAlteryxJun 2015 - Dec 2016 (1 year 7 months)- Transformed the Professional Services team into a high-impact consulting group, driving $6M+ in revenue while maintaining 75%+ utilization rates.
- Designed & launched new service offerings, focusing on standardization and consultation, expanding market penetration and increasing customer adoption.
- Optimized team performance through strategic hiring, training, resource planning, and customer satisfaction tracking.
- Scaled Education programs and Knowledge Base via Alteryx Community to drive adoption and Support ticket deflection. - Manager, Solutions EngineeringAlteryxJan 2013 - May 2015 (2 years 5 months)- Scaled the Solutions Engineering team, leading global hiring and implementing best practices for technical sales.
- Developed standardized demo content, technical playbooks, and capacity models, improving sales efficiency and tech win rates.
- Directly influenced company-wide revenue growth (40% YoY), participating in executive-level sales engagements and strategic planning. - Solutions EngineerAlteryxNov 2010 - Dec 2012 (2 years 2 months)- Drove pre-sales technical engagements, delivering presentations, POCs, RFP responses, and training.
- Supported analytics use cases across data center operations, spatial analytics, predictive analytics, and Business Intelligence. - Senior Data Analyst \ Team LeaderExperianSep 2006 - Oct 2010 (4 years 2 months)- Led data development, analytic, and enrichment projects leveraging Alteryx, SQL, SAS, and Alterian.
- Developed automation & ETL solutions, enhancing efficiency, reporting, and data-driven decision-making.
- Worked across multiple industries, delivering analytics solutions for automotive, retail, public sector, and finance. - Technical Systems SpecialistNationwide Building SocietyJul 2004 - Sep 2005 (1 year 3 months)- Deployed, setup and maintained servers with Windows 2000 and 2003 based on specific configurations.
- Assisted with resource management, including staff allocations and drove production report improvements.
Education
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- BSc, Mathematics & Computer ScienceLoughborough UniversityJan 2002 - Jan 2006 (4 years 1 month)