Shane Couturier
About
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Field Engineering Manager
Michigan, United States
Résumé
Jobs
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Field Engineering ManagerAuguryMay 2026 - Current (6 months)- Field EngineerAuguryApr 2025 - Jun 2026 (1 year 3 months)Install and implement Augury’s hardware and services in industrial environments
Partner with customers (external and internal) to ensure successful deployments and ongoing satisfaction
Manage administrative responsibilities, including service reports, customer action lists, inventory returns, and asset tracking
Collaborate with Reliability Systems Managers to optimize product performance and customer outcomes
Conduct site surveys, customer training sessions, and technical scoping calls
Review weekly and monthly plans and organize field activities in alignment with Field Operations guidelines
Document field activities and customer interactions accurately in the CRM system - Field Service TechnicianFreudenberg ePower SystemsFeb 2022 - Apr 2025 (3 years 3 months)Use CAN data provided to me from the field to diagnose problems and provide solutions. Investigate RMAs for warranty analysis. Go onsite and help perform diagnostics and train personnel.
- Field Service TechnicianCrown Lift TrucksJul 2018 - Feb 2022 (3 years 8 months)managed multiple customers. provided service, repaired electrical equipment( chargers and batteries). did routine PMs on equipment. put my customers and their equipment as my priority. ensuring repairs were done in timely manner to ensure lowest amount of downtime
Education
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- Bachelor of Science - BSCentral Michigan University