Susan McGovern

Susan McGovern

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Vice President, Global Customer Success
Los Gatos, California, United States

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Jobs verified_user 0% verified
  • GP
    Vice President, Global Customer Success
    GP
    Jun 2026 - Current (4 months)
    Leading Global Customer Success for G-P, the pioneer and market leader in global employment.
    Partnering with an exceptional global team to help customers build, manage, and grow distributed workforces around the world while accelerating adoption, value realization, and long-term customer success.
    Excited to help shape the next chapter of global employment through innovation, AI, and an unwavering commitment to customer outcomes.
  • PikeSquare LLC
    Co-Founder
    PikeSquare LLC
    Sep 2022 - Current (4 years 1 month)
    PikeSquare is about building winning go-to-market teams. Our expertise is in enterprise software and SaaS.
  • Axonify
    VP, Growth
    Axonify
    Jan 2025 - May 2026 (1 year 5 months)
  • Featurewave
    Advisor
    Featurewave
    Apr 2023 - Dec 2025 (2 years 9 months)
  • Legion Technologies
    VP, GTM Strategy & Operations
    Legion Technologies
    Jul 2022 - Jan 2025 (2 years 7 months)
  • Legion Technologies
    Vice President, Revenue Operations
    Legion Technologies
    Aug 2021 - Jul 2022 (1 year)
  • Alchemer
    VP, Customer Value and Enablement
    Alchemer
    Nov 2020 - Aug 2021 (10 months)
  • Mya Systems
    VP, Customer Success, Sales Strategy, and Revenue Operations
    Mya Systems
    Apr 2019 - Nov 2020 (1 year 8 months)
    Mya is the leader in A.I. recruiting, leveraging proprietary natural language processing and machine learning to automate outreach and communication with job candidates throughout the end-to-end recruiting process.
  • Visier Inc
    Vice President, Solutions (Sales Enablement, Sales Operations, Solution Consulting, Renewals)
    Visier Inc
    Aug 2015 - Jan 2019 (3 years 6 months)
    Promoted to VP, Solutions to lead all sales functions, except the direct sales account executives, including Sales Enablement, Sales Operations, Strategic Account Management, Renewals and Sales Development, in addition to leading and expanding the Solution Consulting team globally. Worked alongside C-level executives to define the go-to-market strategy and execution.
  • Visier Inc
    Director, Solution Consulting
    Visier Inc
    Jun 2014 - Aug 2015 (1 year 3 months)
    Hired to establish and build out a pre-sales solution consulting function from the ground up.
    Designed incentive plan, sales engagement model, enablement portal, RFP process, and sales tools to motivate employees and accelerate sales cycles, increasing the number of multi-product deals and ACV.
    Awarded Impact Player of the Year and invited to President’s Club.
  • SAP SuccessFactors
    Manager, Solutions Consulting
    SAP SuccessFactors
    Sep 2012 - Jun 2014 (1 year 10 months)
    Supported the growth of the fastest growing cloud company at the time, focused on human capital management (HCM) and business execution. Managed the regional solution consulting team through multiple mergers and acquisition by SAP.
    • Led team to record-setting quota attainment in the southwest region.
    • Retained 100% of team members while successfully integrating new employees from multiple acquisitions.
    • Partnered closely with sales, product, and company executives to align sales strategy to pre-sales efforts.
    • Appointed as a new hire mentor for sales reps and sales leaders.
    • Recruited and trained new employees that went on to be top contributors and performers for their regions.
  • SAP SuccessFactors
    Principal Solutions Consultant
    SAP SuccessFactors
    Nov 2008 - Sep 2012 (3 years 11 months)
    • Exceeded 100% of quota 17 out of 18 quarters.
    • Authored new value driven and business impact focused demo scripts.
    • Selected to participate in executive-level strategy sessions, partnering with the company executive team, VP of Sales, and Product Management to represent the pre-sales team in redefining the go-to-market strategy and messaging.
    • Achieved President’s Club 2010, 2011, 2012.
  • Skillsoft
    Account Consultant
    Skillsoft
    Apr 2005 - Oct 2008 (3 years 7 months)
    Provided post-sale account support for west region customers. Responsibility included driving and measuring customer value and renewals. Awarded Account Consultant of the year, 2006. Awarded President’s Club.
  • PeopleSoft Inc
    eLearning Program Manager
    PeopleSoft Inc
    May 2001 - Jan 2005 (3 years 9 months)
    Responsible for the production and promotion of PeopleSoft University’s internal web-based product training.
  • Z
    Product Marketing Manager
    ZapMe
    Mar 2000 - Mar 2001 (1 year 1 month)
    As Product Marketing Manager for ZapMe!’s desktop platform for K-12 schools, I conducted market research, wrote product requirement documents, created product data sheets, and managed the Customer Advisory Board. ZapMe! Provided two-way satellite Internet service and desktop computers to schools.
  • S
    Operations Associate
    Surfreecom
    Jun 1999 - Mar 2000 (10 months)
    Responsible for technical and billing support for over 150,000 customers at this Internet service provider startup.
Education verified_user 0% verified
  • San Francisco State University
    BA, Organizational Communication
    San Francisco State University
  • A
    Amador Valley HS
    Amador Valley HS
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.