Wilson Hughes
About
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VP, Customer Operations
United States
Résumé
Jobs
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VP, Customer OperationsSwiftConnectJul 2026 - Current (3 months)- Director, Software Sales EngineeringAllegion USApr 2018 - Jul 2026 (8 years 4 months)
- Director, Solution ConsultingRadial IncJun 2015 - Apr 2018 (2 years 11 months)• Lead a sales consulting team at a leading eCommerce technology, payment services and fulfillment + customer care operations company. Train team members to:
-Develop and implement strategies and solutions to meet customer requirements.
- Lead product architecture presentations.
- Demonstrate product solution concepts, expanding the prospect’s / customer’s vision.
- Gather prospect requirements and Identify gaps with Radial enterprise solution sets.
• Allocate initiatives to solution consultants/architects;
• Monitor utilization on initiatives
• Managing expense limits
• Assure collaboration within and cross team
• Assist with selling strategy
• Manage technical team that has the abil - Solution ConsultantRadial IncSep 2013 - Jun 2015 (1 year 10 months)• Assist the sales team in communicating the value of Radial technology, growing the revenue within existing and new accounts and ensuring the integrity of Radial solutions.
• Conduct product demonstrations, discovery sessions and author Statements of Work (SOWs) based on standard templates in support of revenue opportunities
• Serve as trusted advisor to Radial customers and prospects through the sales process. Represent the subject matter expert for Radial technology solutions
• Translate prospect business requirements into solutions that are profitable, drive customer loyalty and are delivered with fidelity.
• Work with Sales Executives to develop and implement strategies and solutions to meet customer technology sol - PSr. Solution ArchitectParasoftFeb 2013 - Sep 2013 (8 months)
- Sr. Solutions ArchitectTendrilOct 2009 - Feb 2013 (3 years 5 months)Solutions Architect for Tendril Networks. Tendril is a private company headquartered in Boulder, Colo. With core skills in building open, extensible software platforms and utility facing solutions, Tendril is enabling the operating environment for the energy management ecosystem with its core solution, the Tendril Connect HEMS Platform. Tendril Connect gives energy providers unprecedented insight into consumption patterns, as well as the ability to deliver important messages regarding household usage. The platform offers the ability to communicate the need to reduce consumption in order to prevent impending brownouts and saves energy companies money by allowing them to reduce their energy output during peak demand times in collaboration
- Sr. Sales ConsultantOracleJun 2008 - Oct 2009 (1 year 5 months)Acquired with the BEA acquisition, I specialize in identifying, defining & presenting enterprise solutions that address business process inefficiencies to improve business performance, operational visibility, efficiency & tactical agility through BPM/SOA-based technologies from Oracle's SOA Middleware & Portal offering. Responsibilities also include:
• Working with major account reps to help customers build value & gain a return on an investment in SOA-based solutions.
• Understanding the competitive landscape of opportunities & helping formulate sales strategies to navigate a successful, value-based sales approach.
• Delivering live & web presentations & demonstrations to customers, partners & the public through sponsored m - Systems EngineerBEA Systems Acquired by OracleAug 2007 - Jun 2008 (11 months)I specialize in identifying, defining and presenting solutions that address business process inefficiencies to improve business performance, operational visibility and tactical agility through BPM/SOA-based technologies from Oracle's Fusion Middleware platform.
- Sr. ConsultantAutonomy IncDec 2001 - Aug 2007 (5 years 9 months)Performed requirements analysis, functional design, development, project implementation, testing and end-user training for projects based on the LiquidOffice Enterprise eForm Management System and related technologies.
Managed project resources and defines workload parameters for assisting consultants.
Operated as onsite Presales liaison for the Eastern and Southern sales areas. Presales successes include assisting in the closure of deals in the DC Government, Wendy’s International, Community Hospitals of Indiana, Dräger, Unitor, and a 12-division deal at the Dept. of Justice.
Lead several year-long project engagements.
Trained hundred’s of users on the LiquidOffice system, focused around an - ZJr. Software EngineerZebraPass IncJan 2000 - Jan 2001 (1 year 1 month)• Prototyped applications in Java that allowed custom devices to interface with microchips.
• Implemented JSP to allow users to interface with an enterprise e-commerce system.
• Developed EJBs to support database-supplied dynamic web content. Contributed 15% of the beta-system’s logic.
• Designed & created tables for database schema of the beta version of the system.
• Developed the system’s WAP pages using WML, SQL & Java. This WAP interface provided user & administrative access to the system via WAP-enabled devices, including most digital phones.
Education
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- BBA, COBIS/MISHoward UniversityJan 1997 - Jan 2001 (4 years 1 month)