Brigitte Carruthers

Jobs 0% verified

Human Resources Manager

Everlab

Jun 2026 - Current (5 months)
Senior Engagement & Rostering Coordinator

InstantScripts

Oct 2025 - Current (1 year 1 month)
Head of Services and Support

InstantScripts

Feb 2022 - Apr 2026 (4 years 3 months)
Customer Service Team Manager

InstantScripts

Oct 2021 - Feb 2022 (5 months)

A new emerging business in healthcare, setting up the customer support team for success with new process & people management.
Supporting a team of doctors; rosters, hiring.
Ensuring the two teams work successfully together to give the best customer service in online healthcare.
Customer Service Team Lead

PROBE Group

May 2014 - Oct 2021 (7 years 6 months)

New project implementation, Coles Online EBay store and Partner Delivery (DoorDash and Yello)
Meeting KPIs and assisting agents to meet goals
Reporting
Problem Solving
Resolving escalated customer issues.
Agent process development
Addressing agent conduct; written warnings to termination.
Phone, email, chat, sms and voicemail based customer services.
Customer complaint resolution.
Recruitment
Training for large groups of new staff (often across 3 different countries online) and ongoing training support of my team. Assisting Knowledge and Training team to keep documents current.
Aftersales; investigation of payment status and debt collection.
Troubleshooting around system issues.

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