Christina Burke
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Founder
Centerview, Missouri, United States
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FounderAxionOct 2010 - Current (15 years 10 months)Founded IT organization serving clients internationally. Offering infrastructure, solution, and data architecture design with a myriad of managed service offerings as well. Long-range wireless division now covering 2034 sq. miles of rural community with highspeed Internet availability. Government contracts with the US Department of Energy, US Citizenship & Immigration Services, and local state / county organizations.- Quality Control ManagerSercoJan 2008 - Jan 2009 (1 year 1 month)Promoted by PMO office to organize and improve the QC function of a multi-million dollar US Department of Homeland Security file storage facility struggling to keep in sync with PMO QC mandates. Left the company leading 20 quality analysts across 2 shifts in support of 14 departments with periodic responsibility over 30 additional workers.
- UBusiness AnalystUSCIS US Citizenship and Immigration ServicesAug 2007 - Dec 2008 (1 year 5 months)Hired by recommendation of US Citizenship and Immigration Services COTR to assist in streamlining and planning automation of the USCIS customer service desk. Expectations of USCIS staff were low due to outdated union contracts and their processes were widely inefficient and antiquated. Saved 10,000 hours of downtime annually by establishing new service procedures to proactively pre-resolving customer card issues before escalating to the chronically unresponsive IIO staff.
- SQuality Control ManagerSI InternationalJan 2003 - Jan 2007 (4 years 1 month)Promoted to organize and improve a wildly expanding and inefficient training infrastructure. Led enterprise projects, coordinated user and trainer training, created best practices, and worked closely with customers to automate manual processes. Received Achievement Award from US Citizenship and Immigration Services Center COTR. Assisted in planning and testing of a suite of tools which collectively doubled site production each year 2003-2006, and 5% - 12% each year thereafter.