Director Of Client Services
Abacus Insights
Sep 2017 - Oct 2019 (2 years 2 months)
Founding Team
• Led all aspects of client delivery (account management, implementation, data engineering, customer success) as overall Account Owner for Abacus’ first 2 customers (both Blue Cross Blue Shield companies); instrumental in landing the accounts & cultivating relationships throughout the enterprise (Analytics, IT, & Business)
• Installed the Abacus platform for 2 anchor customers including data pipeline creation for billions of healthcare records (20+ pipelines created in production) across membership, claims, clinical, socio-economic, and digital domains
• Built and managed global staff of 30+ project managers, data architects, data engineers, customer success managers, and business analysts; relentlessly promoted