Over the past 14 years, I’ve built my career in the BPO industry, where I developed strong skills in communication, leadership, and driving results under pressure. I’ve managed projects, led KPI-driven strategies, and built action plans to overcome challenges in fast-moving environments. As a Client Success Manager, I strengthened relationships in the travel and telecom industries by improving customer satisfaction, boosting efficiency, and implementing NPS initiatives. Today, I leverage all this experience to support U.S. companies in finding and hiring top talent from Latin America, combining my background in operations and client success to deliver long-term value.
