Jonathan Truong

Co-Lead, POC-cademy

Codecademy

May 2023 - Jul 2024 (1 year 3 months)

POC-cademy is an employee resource group that strives to create a shared space for racially diverse persons to build community, engage in open dialogue, and amplify their collective voices to foster a more inclusive Codecademy for diverse staff and their allies.

Community Operations Fellow, Futures

Gold House

Sep 2022 - Current (3 years 10 months)

Gold House is the premier nonprofit collective of Asian founders, creative voices, and leaders dedicated to unifying the world’s largest populace–Asians and Pacific Islanders–to fight for authentic multicultural representation and societal equity. Gold House Futures is Gold House’s initiative to advance the success of emerging API creatives, entrepreneurs, and social impact leaders—through investments with prominent partners, skill-building for successful leadership, and world-class mentoring from industry titans. I currently manage Community Operations for the Future's programs. That means I strategize ways to improve efficiency and effectiveness to best benefit our members.

Head of Community, Product

Codecademy

May 2022 - Current (4 years 2 months)

Codecademy is the best learning website focused on coding, with over 50 million users, created to teach programming in an engaging, effective way. A few examples of my impact on the business: • Built and launched Codecademy’s community ecosystem from 0 to 1, implementing a vision and strategy that drove engagement and retention. • Established 27 Clubs and Study Groups, scaling to 50K+ members and boosting retention by 47% (all users) and 23% (subscribers) within the first year. • Produced 200+ events with 40K+ RSVPs, fostering active knowledge-sharing and professional development. • Created Codecademy’s first "super user" program, Code Crew, which contributed 2,400 volunteer hours ($60K value) and shaped product and content strategies.

Community Fellow, Futures

Gold House

Feb 2022 - Sep 2022 (8 months)

Recognized as one of the top Asian Pacific Islanders in the Community space. My highlights include the following: • Designed and created the largest Asian Pacific Islander startup directory in the US • Scaled community membership by 25% in seven months • Crafted three monthly newsletters • Hosted three onboarding sessions • Redesigned application flow to improve responsiveness by 15%

Regional Director - West South Central States, Community

Yelp

Jan 2022 - May 2022 (5 months)

Yelp connects people with great local businesses. Our users have contributed over 200 million reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. Our business revolves around the connections made between the consumers who read and write reviews and the local businesses that they describe. Yelp was founded in San Francisco in July 2004. My responsibilities remained the same following my move from Associate Regional Director to Regional Director. They include the following: • Managed Community Managers in Austin, Dallas, Fort Worth, Honolulu (two months), Houston, New Orleans, North Houston, Oklahoma City, and San Antonio. • Assisted with Community Operations in

Founder & National Co-Lead, Yelp Asian Pacific Islanders

Yelp

Apr 2021 - May 2022 (1 year 2 months)

With the rise in hate crimes towards Asian Pacific Islanders, I worked with Diversity, Inclusion, Equity, and Belonging to form Yelp's first API employee resource group. The founding members voted to name it YAPI (Yelp's first Asian Pacific Islanders). As a National Co-Lead, I had the privilege of leading and connecting 106+ members across the company. Accomplishments include the following: • Hosted four wellness check-ins among members (100+) and helped facilitate four social and educational events to improve API employees’ workplace wellness. • Served as a panelist for company-wide Anti-Asian Racism events in 2020 and 2021 to educate non-API employees about challenges unique to the Asian and Pacific Islander community.

Associate Regional Director - West South Central States, Community

Yelp

Mar 2020 - Dec 2021 (1 year 10 months)

I moved from managing the most geographically distributed team across United States and Canada to the West South Central States. These cities include Austin, Dallas, Fort Worth, Houston, New Orleans, North Houston, Oklahoma City, and San Antonio. Past: Baltimore (two months), Portland (one year), and Philadelphia (two months). Highlights include the following: PEOPLE MANAGEMENT • Implemented team building strategies and achieved 100% retention, 100% approval on the Manager Effectiveness 2021 survey, and 3 promotions among direct reports. • Coached 9+ Community Managers who grew user-engagement and social media by 15% y/y and 253% y/y, respectively, through weekly metric updates, 190+ newsletters, 50+ video calls, and 1-on-1s. • Led nin

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Associate Regional Director - United States & Canada, Community

Aug 2018 - Mar 2020 (1 year 8 months)

Managed, trained, and hired a remote team of 15 Community Ambassadors (part-time employees) that spanned the following markets: Charlottesville, Green Bay, Edmonton, Harrisburg, Iowa City, Kalamazoo, Madison, Memphis, The Triad, Utah County, and Wilmington. Other markets include Bellingham, Boise, Flagstaff, and Spokane. • Hosted 11+ monthly team meetings spanning four time zones that built community building and marketing skills of direct reports. • Audited and approved 50+ bi-weekly timesheets of direct reports in addition to a total of $200,000 marketing, schwag, and travel budget. • Sent 48 bi-weekly metric updates, reminders, and acknowledgements to direct reports that helped grow user engagement by more than 30%.

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Senior Community Director - Atlanta

Jun 2018 - Aug 2018 (3 months)

As a Senior Yelp Community Director, I had a proven track record of market growth and plan to execute special internal projects. I continued to fulfill the responsibilities of a Community Manager, and ended finished with the following accomplishments: • PEOPLE MANAGEMENT: Led a team of nine, which included a marketing assistant and eight brand ambassadors. My team hosted two 500+ person events and worked 20+ local events. • EVENT PLANNING: Hosted 150+ Yelp events and city-wide marketing campaigns and secured 350+ local and national business partnerships. • SOCIAL MEDIA: Grew @YelpAtlanta followers from 2.9k to 30k in 1.5 years to help increase impact and relevance. • CONTENT MARKETING: Sent 100+ newsletters to Atlanta's Elite Squad to

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Community Director - Atlanta

Mar 2017 - Jun 2018 (1 year 4 months)

As a Community Director, I performed the responsibilities of a Senior Community Manager and executed special projects outside of typical CM responsibilities on a quarterly basis. I also assisted the Regional Manager with management duties when needed.

Senior Community Manager - Atlanta

Yelp

May 2015 - Mar 2017 (1 year 11 months)

I moved to Atlanta and took on the South's most important market. I would later demonstrate tremendous growth.

Senior Community Manager - Twin Cities

Yelp

Mar 2015 - May 2015 (3 months)

To become promoted to Senior Community Manager, I consistently demonstrated above average community growth and lived the Yelp values. I also mentored more junior CM team members, presented during team calls, summits, and conferences. Additional opportunities included managing interns (two). I also completed the following: • CONTENT MARKETING: Wrote four blog posts and 500+ reviews featuring local businesses in Minnesota. • NETWORKING: Connected with 1000+ business owners and PR and marketing firms. • EVENT MANAGEMENT: Hosted 35+ events ranging from 12-350 attendees. • SOCIAL MEDIA MANAGEMENT: Grew followings on Facebook, Instagram and Twitter by more than 500%.

Community Manager - Twin Cities

Yelp

Oct 2013 - Mar 2015 (1 year 6 months)

As the Community Manager of the Twin Cities, I was at the helm of a vibrant, buzzing community of locals who drink, shop and play their way through the city via peer recommendations on Yelp. Community Managers are driven, self-motivated, charismatic, and organized as they’re tasked with wrangling a slew of to-do’s both on- and offline, from writing and moderating to party planning and ring leading! Tasks include the following: • CONTENT MARKETING: Writing weekly newsletters, fully sourced from local community opinions, Local website management, copy-writing. • NETWORKING: Build a B2B and B2C network to increase growth in the online / offline Yelp community, Business owner Yelp Education, Public speaking, main consumer local contact.

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Consultant, Workforce & Community Development

CAPI USA Immigrant Opportunity Center

Jan 2013 - Aug 2013 (8 months)

CAPI helps immigrants, refugees, and people of color connect with the resources they need to build established, happy lives. • Built a coalition with non-profits and government institutions that serve low-income refugees and immigrants as well as refugee and immigrant-owned businesses. • Conducted three focus groups, interviews, and learned from community members at public forums about barriers to sustainable and sufficient employment, homeownership, and access to healthcare. • Wrote one grant to develop a pilot youth hip-hop program. • Utilized “GreaterMSP” software to identify small to large businesses along Brooklyn Park’s Bottineau Line.

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Consultant, Education Policy

African American Leadership Forum Twin Cities

Dec 2012 - May 2013 (6 months)

The African American Leadership Forum is dedicated to improving the lives of African Americans in Minnesota by building a cross sector network of Leaders and Institutions that Convenes, Collaborates and Champions solutions. • Provided a policy recommendation on MFIP Eligible Participants to best increase their wages.

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Consultant, Social Enterprise

Cookie Cart

Sep 2012 - Dec 2012 (4 months)

Cookie Cart gives Twin Cities teens the opportunity to develop foundational skills and tools to be successful in education and career by combining hands-on work experience, classroom work readiness curriculum, customer service education, leadership training, and financial literacy classes. • Evaluated and assessed how organization could increase its resources and expand its services to low-income high school children. • Created tools for organization to measure outputs and outcomes of its programs. • Provided an evaluation report and presentation on ways the organization could measure program impact, track its alumni, and establish a low-cost data management system.

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Teaching Assistant

Humphrey School of Public Affairs Roy Wilkins Center for Human Relations and Social Justice

Aug 2012 - May 2013 (10 months)

The Roy Wilkins Center is dedicated to finding solutions to racial and ethnic inequality. Using an integrated model of research, dialogue, and community partnerships, the center guides and empowers policymakers and community leaders in developing and promoting solutions to the problems of racism and racial and ethnic inequality. • Co-developed a graduate-level course within University of Minnesota’s public affairs school (titled “Diversity and Public Policy”) by researching and organizing hundreds of course materials, drafting iterations of the syllabus, and advocating for course approval with support from administrators, students, and professors. • Prepared for over 40+ lectures for two courses that required verification of data and find

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Consultant, Economic & Community Development

NACDI

Jan 2012 - Jun 2012 (6 months)

NACDI's work is founded on the belief that all American Indian people have a place, purpose, and a future strengthened by sustainable asset-based community development. Since 2007, NACDI's work facilitates systems change through our integrated pathways of Community Engagement, Community Organizing, Community Development, and Indigenous Arts and Culture. • Designed the “Anpetu Was’te Cultural Arts Market” aimed to economically revitalize Minneapolis' American Indian Corridor and won the ArtPlace grant ($435,000), the largest of the four ArtPlace grants in Minnesota (2012).

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High School Instructor, ACT & College Access

TRIO Upward Bound Program

Oct 2011 - Jun 2012 (9 months)

Upward Bound is a college preparation program for high school students who come from low-income households, are potential first generation college students, or have a disability. They help students succeed in high school and prepare for college to set them up for a successful future. Eligibility. • Created classroom curriculum around ACT preparation, financial literacy, life in college and scholarship applications. • Taught and mentored 26 low-income high school students and saw an average of 20% increase in ACT scores, and 100% success rate of students into a four-year college or university. • Received recognition for instructor that had the best student attendance.

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Researcher, Transportation Policy

University of Minnesota Public Nonprofit Leadership Center

Jul 2011 - Sep 2011 (3 months)

The Public and Nonprofit Leadership Center (PNLC) is a community that creates and nurtures excellence in public affairs management and leadership. We cultivate adaptive, transformative leaders, connecting technical knowledge with real leadership insight, informed by the latest research. We improve public affairs management and leadership for the common good. We support a learning environment focused on enriching leadership and management through practices that engages others and cross boundaries. The study and practice of leadership and management have value in and of themselves. Our work can be applied across organizational, geographic, and societal boundaries. • Gathered and analyzed secondary transportation data from scholarly articles

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Intern, Education Policy

Greater Twin Cities United Way

May 2011 - Oct 2011 (6 months)

With equity at the center of our work, Greater Twin Cities United Way invests in 100+ nonprofit partners on the front lines of community led change — maximizing our shared vision for change in housing, food, education, and jobs and creating a community where all thrive. • Contacted and convened grantees (programs and organizations) that provided services in areas such as reading by third grade, access to health care, self-sufficiency, and after-school programs- to discuss best practices. • Created an online database consisting of free and low-cost resources that non-profits could access to aid in enhancing their delivery of human services. • Learned about the grantee selection process and provided suggestion for improvement. • Researched, d

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Board Member

Tiny Toones Cambodia

Dec 2009 - Dec 2011 (2 years 1 month)

Tiny Toones uses break-dancing and the culture of hip-hop. to engage, inspire and educate young people from some of. Cambodia's most impoverished neighborhoods. • Helped write and won $17,500 in grants from several departments and organizations at the University of Wisconsin to fund seven participants of Tiny Toones Cambodia to compete at the international hip-hop dance festival, “Breakin’ the Law” in Madison, WI. • Helped organize first-ever U.S. tour in the order of the following places: Madison, WI; New York, NY; Philadelphia, PA; Seattle, Washington; and Los Angeles, CA. • Acquired resources for obtaining 501c3 status, grants, and other resources pertinent to maintaining organizational capacity. Show less

High School Instructor, ACT & College Access

College Possible

Aug 2009 - Jul 2011 (2 years)

College Possible is a nonprofit AmeriCorps organization making college admission and success possible for low-income students in the United States through an intensive curriculum of coaching and support. • Co-created and amended 50+ classroom curricula to better prepare students to learn and adopt methods of ACT preparation, financial literacy content, and college life adjustments. • Supported 36 students in gaining admission into a four-year college or university, of which 100% were accepted and of whom were first-generation college students to attend a higher education institution. • Advised students on drafting 200+ scholarship applications. Among those I assisted, 50+ low-income students found financial support to pay for the cost of co

Program Coordinator, Multicultural Student Coalition

University of WisconsinMadison

Oct 2006 - Aug 2007 (11 months)

The University's premiere social justice student group. • Created, organized, promoted and facilitated 20+ social justice workshops and fundraising events • Contacted 15+ to diverse groups and at-risk youth by contacting regional high schools and taught workshops • Co-wrote four grants that garnered more than 100k

iPod Dancer

Apple

May 2006 - Jun 2006 (2 months)

• Promoted the iPod by breakdancing at two different festivals: Taste of Madison and BratFest.

Event MC, Red Bull BC One

Red Bull

Sep 2004 - Dec 2019 (15 years 4 months)

Red Bull BC One is the biggest and most prestigious one-on-one breaking competition in the world. Every year, thousands of breakers compete for a chance to represent at the Red Bull BC One World Final. 16 B-Boys and 16 B-Girls earn the right to enter an all-out battle on the Red Bull BC One stage, but only one will be crowned the champion. With 17 World Finals hosted in major cities around the world since 2004, Red Bull BC One has over 60 qualifier events and programmes (cyphers and camps) in over 30 locations. • MC'ed over 50 hip-hop shows to engage crowds up to 60k total attendees that Red Bull either hosted or sponsored. • Taught over 40 break[dance]ing classes for disenfranchised (primarily middle and high school students) youth who

Researcher and Teaching Assistant, Undergraduate Research Scholars Program

University of WisconsinMadison

Aug 2004 - Dec 2008 (4 years 5 months)

The Undergraduate Research Scholars (URS) program is a high-impact practice (HIP) at the University of Wisconsin-Madison. The program facilitates learning both the skills of your field and acquiring an interdisciplinary perspective on research, and creative practices. URS is also for those that are interested in developing critical thinking skills, communication skills, and growing as an informed well-rounded scholar.

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