Shannon Holsberry

VP of Customer Success - Upmarket

Sense

Aug 2025 - Current (1 year 3 months)

Leading our team of 50+ incredible leaders and outcomes-focused CSMs responsible for customer adoption, renewals & retention, and growth across our Upmarket customers (all customers above 300 employees)

Head of Customer Success - Strategic

Sense

Jun 2023 - Aug 2025 (2 years 3 months)

Lead team of 25+ incredible leaders and outcomes-focused CSMs responsible for customer adoption, renewals & retention, and growth across our Strategic customers

Regional Vice President, Customer Success - Strategic Accounts (West)

Sense

Feb 2022 - Jun 2023 (1 year 5 months)

At 6sense, we transform the way companies create, manage, and convert pipeline to revenue. We are a platform powering the Rev Tech Revolution!

We are clearing the way for marketing, operations, and sales professionals to reach new heights of efficiency and success. We are solving a hard problem that delivers unquestionable, game-changing ROI (read; big deals and a path to get there).

Forrester and G2 Crowd have named 6sense as a leader in Predictive Marketing Analytics and ABM, and we have been named a Best Workplace by Inc Magazine for the third year in a row. Having recently raised $200M in Series E funding at a $5.2B valuation (backed by Blue Owl, MSD Partners, D1 Capital Partners, Sapphire Ventures, Tiger Global,

Director of Customer Success, Enterprise Accounts

Sense

Mar 2021 - Feb 2022 (1 year)

6sense is an account-based engagement platform, which gives our customers insight into which buyers are in-market and at what buying stage. From there - sales, marketing, and rev ops can align, focus on the right accounts to target at the right time, and strategically tailor their messaging and engagement efforts with those buyers to ultimately drive more pipeline and revenue growth.

Director of Strategic Customer Success

Checkr Inc

Sep 2019 - Mar 2021 (1 year 7 months)

-Built and launched the Named Accounts CS motion; owned success and growth strategy for the On-Demand/Gig Economy segment (≈75% of Checkr’s ARR) supporting full product suite – Checkr AI Platform + APIs, Checkr Assess, Continuous Check
-Led CSMs, managers, technical success, and project management, supporting Checkr’s largest $MM customers (gig customers who ran millions of background checks per year), driving adoption, retention, and expansion with executive stakeholders.
-Ran segment operating rhythm: hiring/coaching, org design, forecasting, risk escalation, and trend analysis; surfaced expansion and innovation opportunities to executive leadership.
-Delivered 138% of 2020 renewal + growth target. Consumption-based pri

Manager of Enterprise Customer Success

Checkr Inc

Dec 2018 - Sep 2019 (10 months)

-Hired and led a CSM team supporting Enterprise customers representing ~47% of annual revenue
-Implemented structured customer journey and engagement model, shifting CS from reactive support to proactive business partnership.
-Established first weekly CS forecast cadence for renewals/expansion and health visibility
-Delivered $7M in CS-sourced upsell; delivered 100% renewal rate.

Enterprise Customer Success Manager

Checkr Inc

Feb 2018 - Dec 2018 (11 months)

In this role, I partnered with and grew our largest and most strategic clients ($30M book of business). Through our partnership, I ensured they received as much value out of the Checkr offering as possible, which helped them achieve their aggressive hiring goals while balancing compliance, operational efficiencies, and the candidate experience.

In addition to helping our Checkr customers be successful, I helped transition and evolve the CS team to own the full post-sales process, including adoption, growth (new and existing products), and renewals.

Part of my time was spent working on internal cross-teams made up of colleagues/internal stakeholders from product, marketing, solutions, engineering, and customer success

Senior Relationship Manager - Sales Solutions

Jan 2016 - Feb 2018 (2 years 2 months)

In this role, I worked with Sales, Marketing, and Operations leaders, Sales Reps, and Account Managers to help them harness the power and data of LinkedIn to generate more revenue and build stronger relationships with their prospects and customers.

My goal was to understand and align with their business priorities, create strategic account, adoption, growth, and renewal plans, execute tailored and scalable training, and help their teams realize social selling as a modern sales methodology.

This was an individual contributor hybrid role (responsible for account management, revenue retention, and growth), with a focus on Enterprise companies at different stages of maturity.

What kind of results do Sales Navig

Senior Relationship Manager - Global Strategic Accounts

Jul 2013 - Dec 2015 (2 years 6 months)

When I joined LinkedIn, the Sales Solutions Team was brand new and a start-up at LinkedIn - Sales Navigator was not yet its own platform leveraged by thousands of sales teams that it is today, it was a higher level of Premium with TeamLink!

Our Global Strategic Account Team came together as we saw a huge opportunity for large, complex global organizations to leverage their own networks and LinkedIn through Sales Navigator, and they needed our help to get there.

I was a Growth Account Manager on our global team, tasked to help Microsoft, Oracle, Symantec, and CSC to take Social Selling Programs with LinkedIn Sales Navigator that we had landed in the US, and expand their programs on a scalable, world-wide level so thei

Account Manager, Growth, Team Lead

ClearSlide

Jan 2012 - Jul 2013 (1 year 7 months)

Founding member of the Account Management team and employee #40. By the time I left to join LinkedIn, Clearslide had grown 5x. My time at ClearSlide was a challenging, invigorating, and an incredibly valuable learning experience. I managed, grew, and developed strong customer relationships, executed on strategic account plans, identified new business opportunities, reduced churn, and secured repeat revenue through renewals and upsells across hundreds of ClearSlide's early customers. I was given the opportunity to partner closely with our Account Executives in pre and post sales customer success activities to help grow the ClearSlide footprint at some of our largest prospects and customers using a land and expand model. While I was at ClearS

Project Manager, Client Services - Key Accounts

Dynata

Oct 2009 - Jan 2012 (2 years 4 months)

At Dynata (formerly ResearchNow), I was a Project Manager and main point of contact for Key Account clients, specifically agencies dedicated to brand and communications market research for end clients such as Microsoft, American Express, Sony, and Travelers Insurance. Working between our clients and engineering team, I coordinated and conducted multiple online data-collection market research surveys from kickoff, implementation, QA, data analysis, delivery, and close.

Shannon Holsberry

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Shannon Holsberry

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