Rafael Benavides

Rafael Benavides

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BPO Operations & Client Services Manager
San Pedro Sula, Cortés Department, Honduras

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  • R
    Operations Manager
    RentEngine
    Mar 2024 - Dec 2024 (10 months)
    ● Constantly monitor all messages in the designated CRM for prompt responses (< 1 minute) ● Conducted training for new hires. ● Nurture client relationships by discovering opportunities for additional client support. ● Tackle the follow ups in a daily basis (these are because prospects are interested in multiple units or have a specific situation) ● Application Received: check if the application has been sent for owner review. ● Ensuring that agents have access to the necessary technology to perform their jobs efficiently. ● Evaluate individual performance reviews and overall team effectiveness with management. ● Developing strategies to improve customer satisfaction and loyalty through better service, faster response times, and increased t
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