Ekaterina Lapaeva

Thanks to working on the first line and in the customer service, I perfectly understand the processes of interaction with both potential and existing customers. She proved herself especially well in working with critical cases. Now I combine the positions of an Operational Assistant and Head of technical support in the European segment. • As an assistant, I have completely updated the matrix of sales slots, as well as tables with open sales slots. • As the Head of the technical support, I have currently completely updated the staff of the department and achieved 100% coverage of 1st and 2nd lessons by technical specialists.