O

Oscar Soto

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Former Customer Service Specialist for The College Board
Falls Church, Virginia, United States
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Résumé

Jobs verified_user 0% verified
  • Manpower
    Maintenance Specialist
    Manpower
    Dec 2025 - Current (10 months)
    • Engaged with residents and owners, providing high-quality interpersonal communication and customer service.
    • Performed preventative maintenance, troubleshooting, and general repairs across multiple residential buildings, including daily property inspections.
    • Responded promptly to service requests and after-hours emergencies, ensuring compliance with building codes and safety regulations.
  • T
    Accounts Payable Specialist
    TM Management
    Mar 2025 - Aug 2025 (6 months)
    • Managed property communication via ticketing system for invoicing errors, payment prioritization, fund outreach, and general internal accounting support.
    • Cross references invoices to ensure data entry accuracy, for both utilities and non-utilities across 500 vendors.
    • Investigate utility invoices if amounts are not carrying over correctly or credits are not being applied accurately.
    • Process payments in a timely manner via the most efficient method to meet deadlines
    • Managed the daily processing of 100–200 invoices, including auditing, payment processing, and communicating with vendors or properties to resolve discrepancies.
  • P
    Patient Advocate (Bilingual)
    Sep 2024 - Mar 2025 (7 months)
    • Screen uninsured hospital patients for eligibility for federal, state, and/or county medical or disability assistance, including clients outside of VA.
    • Managed incoming and outgoing calls, and tracked all necessary paperwork for prospective Medicaid patient enrollment and renewal, including in-person desk time.
    • Maintained detailed, accurate, and timely documentation of all cases in the company systems including Epic for INOVA Hospital Centers and RingCentral for communications.
    • Collaborated with hospital staff (case managers, social workers, financial counselors) primarily using Microsoft Teams.
    • Ensure correct billing codes were applied, reflecting patient payment status.
    • Maintain assigned work queue of
  • The College Board
    Customer Care Specialist
    The College Board
    Nov 2023 - May 2024 (7 months)
    • Created quotes for Accuplacer exam orders to school and district contacts to facilitate ordering and Purchase Order creation.
    • Using a separate PCI machine, processed credit card payments for Accuplacer orders.
    • Managed calls for School Day contract for 11 different states, providing guidance on test day, and processing abnormalities during testing.
    • Provided registration advice and technical help for managing exam tools and web accounts for teachers, counselors, and school administrators.
  • The College Board
    Assistant Director, Program Delivery Specialist
    The College Board
    Feb 2022 - Oct 2023 (1 year 9 months)
    • Created quotes for physical and digital products and professional development workshops for English Language Arts and Math curriculums, in accordance with standard pricing versus contracted pricing.
    • Pursued purchase orders and submitted professional development requests from districts, matching costs and pricing to ensure accurate invoicing and passing audits from finance. Accomplishments
    • Districts within assigned region brought in revenue totaling over $3.8 million for the 2023 – 24 school year.
    • Managed and processed orders for 74 different accounts and facilitated communications with an additional 23 accounts for renewal of orders.
  • The College Board
    Customer Service Specialist
    The College Board
    Sep 2014 - Feb 2021 (6 years 6 months)
    • Providing timely and accurate information regarding sensitive scoring-related issues including score delays, questions, and test day complaints.
    • Managing special high-priority escalations relating to media, legal, and corporate threats through our various policy protocols.
    • Provided teaching opportunities and training with teammates, as assigned by management.
    • Managed multiple systems and computer applications to keep tasks and cases organized, including reassigning cases through Sales Force, editing customer information, and correcting information between accounts.
    • Maintaining consistent communication between systems, departments, and customers with an emphasis on policy adherence relating to operations, includ
  • PGi
    Billing Specialist
    PGi
    Aug 2011 - Mar 2014 (2 years 8 months)
    • Project specialist for one weekly and two monthly invoicing cycles for over 1000 companies and branches.
    • Updating, deleting, and maintaining over 500 service codes in accordance with sales contracts.
    • Processed accounting, financial, and budget reports distributed to 15 individuals, including the CFO for the billing and sales department.
    • Managed bill website portal, which included over 300 emails a month and 5 – 10 phone calls per day from clients and their employees, portal formatting for billing, and internal questions from 8 – 10 departments, ranging in issues from data updates, to billing projects and account upgrades.
    • Creating manual processes for malfunctioning systems, including verification for 42 differ
Education verified_user 0% verified
  • GEORGE MASON UNIVERSITY
    bachelor, Bachelor's Degree, Communications
    GEORGE MASON UNIVERSITY
    Jan 2003 - Jan 2006 (3 years 1 month)
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