Account Manager (Promotion)
Zen Educate
Mar 2021 - Oct 2021 (8 months)
• Promoted from SDR within 7 months due to consistent performance and client rapport
• Managed a portfolio of school accounts, ensuring high satisfaction and retention
• Reactivated 80% of dormant accounts through strategic outreach and relationship building
• Conducted regular check-ins with clients to assess evolving needs and service alignment
• Used Salesforce to track account activity, forecast renewals, and manage pipelines
• Collaborated with operations and product teams to resolve client issues and improve service delivery
• Delivered onboarding and training sessions for new school clients and staff
• Created tailored reports and insights to help clients optimize their use of the platform
• Participated in cross-functional meetings