Souphia Sfaxi
About
Detail
Head of Sales Operations - Player Engagement
Santa Clara, California, United States
Résumé
Jobs
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Head of Sales Operations - Player EngagementKeywords StudiosJan 2026 - Current (9 months)- Business Operations & Strategy ManagerAmazon Web Services AWSJan 2019 - Jan 2026 (7 years 1 month)
- Sr. Program ManagerTeradataJan 2018 - Jan 2019 (1 year 1 month)
- Director, Mobile OperationsBandai Namco Entertainment America IncJan 2014 - Jan 2018 (4 years 1 month)Managed the day-to-day operations of the Mobile Department. Worked collaboratively and cross-functionally to establish business KPIs, measure performance, improve processes, and implement technical solutions to increase overall efficiency. Overseen the launch of Mobile Products to ensure they meet Business, Legal and Quality Standards.
Strengths:
Mobile Apps Production & Publishing | Operations Management | Change Management | Project Management | Program Management | Process Improvement | Performance Management | Organizational Leadership | Budget Management | Cost Planning & Control | Products Launch | Cross-Functional Team Leadership | Multi-Level & Intercultural Communication - Director, Mobile ProductionBandai Namco Entertainment America IncJan 2010 - Jan 2014 (4 years 1 month)Directed the Production and Post-Production efforts to successful launch and support of over 20 new Mobile titles across iOS, Android, and other platforms. Led a cross-functional Mobile team, keeping the team members qualified, motivated and focused through an increasingly challenging Mobile market. Established successful and long-lasting relationships with external developers and 3rd party services.
Strengths:
Mobile Apps Production & Publishing | Project Management | Program Management | Process Improvement | Budget Forecast & Monitoring | Cost Planning & Control | Cross-Functional Team Leadership | Cross-Functional & Multi-Cultural Communication - NSr. Deployment ManagerNamco Networks America IncJan 2007 - Jan 2010 (3 years 1 month)Managed a catalog of over 50 Mobile titles. Drove successful deployment of numerous applications across multiple Mobile platforms including J2ME, BREW, Blackberry, and Windows Phones. Assured on-time, within budget support of commercial and pre-production devices received from North American carriers.
Strengths:
Mobile Apps Deployment | Pre-Loaded Products | Project Management | Program Management | Process Management | Performance Management | Customers & Vendors Relationship Management | Cross-Functional Team Leadership | Cross-Functional Communication - ZVP, Operations / Program ManagementZaxis Technologies IncJan 2002 - Jan 2006 (4 years 1 month)Directed all production efforts to successful completion of numerous development, platform conversion (J2ME – BREW) and deployment projects. Ensured on-time, within budget release of time-sensitive titles. Managed cross-functional team including Project Management, Engineering, and Quality Assurance. Outsourced additional supporting services notably in Graphic Design and Localization.
Strengths:
Mobile Apps Deployment | Project Management | Program Management | Process Management | Performance Management | Customers & Vendors Relationship Management | Cross-Functional Team Leadership | Cross-Functional Communication
Education
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- Bachelor's degree, Humanities/Humanistic StudiesUniversité Paris Cité
- D.E.S.S. (Post-Graduate Degree, Human Factors EngineeringUniversité Paris Cité
- Master's degree, Experimental PsychologyUniversité Paris Cité