VISHAL SINGH
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Sales Renewal Representative | Empowering Automation Anywhere for Enhanced Business Success
Delhi, India
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Jobs
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- ASpanish Customer Retention SpecialistAutomation Anywhere Software Pvt. Ltd.Jan 2023 - Current (2 years 1 month)• Bilingual Client Engagement: Developed and maintained strong client relationships, providing personalized support and fostering loyalty, with expertise in managing Spanish-speaking clients. • Team Leadership & Coordination: Led and collaborated with cross-functional teams to enhance client retention and service quality, effectively supporting a multilingual client base. • Issue Resolution & Support: Addressed client challenges promptly, ensuring trust and satisfaction across various language groups. • Strategic Planning & Implementation: Executed strategies for driving subscription renewals & enhancing client retention, including targeted approaches for Spanish-speaking markets. • Renewal & Revenue Growth Initiatives: Directed subscr
Renewal SpecialistAutomation AnywhereJan 2023 - Dec 2024 (2 years)Sure! Here's a LinkedIn description for you as a Renewal Specialist: "Passionate Renewal Specialist with a track record of optimizing client relationships and ensuring seamless contract renewals. Proven expertise in providing exceptional customer service, negotiating win-win deals, and delivering results that drive client satisfaction. Diligent in identifying opportunities for upselling and cross-selling while maintaining a keen eye on client needs and preferences. Skilled in building strong rapport with stakeholders to foster long-lasting partnerships. Excited to contribute my talents and dedication to driving growth and success for your organization."- Spanish Renewal specialistAutomation AnywhereFeb 2022 - Current (3 years)
- CSpanish Language Expert - Senior Process ExecutiveCognizant Technology Solution Pvt. Ltd.Jun 2021 - Dec 2022 (1 year 7 months)• Order Processing & Validation: Processed and validated customer orders to ensure accuracy and compliance with company standards. • Logistics Coordination: Managed logistics to facilitate smooth order fulfillment and delivery. • Invoicing & Accounts Receivable Management: Administered invoicing and accounts receivable processes, ensuring timely and accurate billing. • Client Communication: Maintained clear and professional communication with clients, addressing inquiries and resolving issues. • Efficiency Improvement & Trend Analysis: Enhanced operational efficiency by analyzing order trends and implementing process improvements. • SAP Order Processing: Managed order processing using SAP, ensuring seamless integration and data accura
- Service Delivery ManagerCognizantJun 2021 - Dec 2022 (1 year 7 months)
- CCredence resources managementCredence Management Solutions LLCNov 2019 - Mar 2021 (1 year 5 months)
- CExecutive-Customer Service SpanishCredence Resource Management Pvt. Ltd.Nov 2019 - Mar 2021 (1 year 5 months)• Payment Processing: Managed payment collections to ensure timely & accurate transactions. • Customer Interaction & Support: Engaged with customers across phone, email, and chat to provide exceptional service and resolve inquiries. • Troubleshooting & Problem Resolution: Assisted customers by identifying issues and providing effective solutions to ensure satisfaction. • Spanish Language Expertise: Utilized fluency in Spanish to communicate seamlessly with clients and deliver personalized support. • Relationship Building: Fostered strong client relationships to enhance trust and loyalty. • CRM Record Management: Accurately documented customer interactions in the CRM system for streamlined tracking and follow-up.
Education
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- DBachelor's degree, Art/Art Studies, GeneralDeendayal Upadhyay Gorakhpur UniversityDec 2017 - Jan 2020 (2 years 2 months)
- DBachelor of Arts (B.A.)Deen Dayal Upadhyay University
- LCertified Advance Diploma of Spanish B2Language School of India