Bhawna Choudhary

Bhawna Choudhary

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Supporting Freshers in Career Growth & Job Opportunities | 12+ Years in Customer Escalation Management | Customer Support Specialist | Content Creator on Linked
Delhi, India

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Jobs verified_user 0% verified
  • Self Employed
    Content Writer & Ghost Writer & Customer care support specialist
    Self Employed
    Nov 2025 - Current (11 months)
  • A
    Senior Search & Rescue Escalation SME
    AMAZON DEVELOPMENT CENTRE INDIA PRIVATE LIMITED
    Sep 2018 - Nov 2025 (7 years 3 months)
  • Amazon
    Senior Customer Service Associate
    Amazon
    Sep 2018 - Nov 2025 (7 years 3 months)
    Delivered high-quality customer support via phone, chat, and email while maintaining excellent customer satisfaction scores. Resolved customer concerns efficiently by collaborating with Finance, Legal, and Technical teams. Worked as a Quality Analyst to audit calls and chats, improving service quality and operational processes. Improved customer satisfaction by 15% through development of enhanced customer interaction scripts. Maintained key KPIs including quality, productivity, AHT, and resolution metrics. Supported and guided new hires as a Subject Matter Expert (SME). Provided support for Fraud & Payment investigations and customer account-related concerns. Contributed to pilot projects including Rosetta Tool and Alexa India initiatives.
  • M
    Senior Insurance Associate
    Metlife Global Operations Support Center Pvt Ltd
    Jul 2014 - Dec 2017 (3 years 6 months)
Education verified_user 0% verified
  • IGNOU Dost
    Bachelor of Commerce
    IGNOU Dost
  • Indira Gandhi National Open University
    Bachelor's degree in commerce, Business
    Indira Gandhi National Open University
    May 2014 - Apr 2018 (4 years)
  • Indira Gandhi National Open University
    Bachelor's degree in Commerce, Business
    Indira Gandhi National Open University
    Apr 2014 - Apr 2018 (4 years 1 month)
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