RUBELAN ANBALAGAN

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Senior Customer Success Associate

OKX

Nov 2023 - Jul 2024 (9 months)

Understanding the Compliance and EDD policies that are in place in regard to CDD before onboarding new customers. This has involved meticulous verification of customer documents, ensuring adherence to AML/CFT regulations, and maintaining up-to-date records. My familiarity with AML regulations and sanctions red flags ensures that I can identify and mitigate risks effectively. Assisting customers zia Zendesk chat, email and outbound calls on various inquiries i.e Security, Trading, Account upgrade inquiry, Phishing inquiries, Scam outreach and etc. Familiarity with CRM software and other tools used in customer success management.
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Escalation Associate

Luno

Jul 2021 - Nov 2023 (2 years 5 months)

Main focus of contact inquiries from Zendesk chat & email are on the Security aspects of the customer's account to ensure if Fincrime intervention is needed.
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Technical Support Specialist

Oculus

Sep 2020 - Mar 2021 (7 months)

Handling high volume customer inquiries via chat from the United States of America and Canada via Zendesk. Update existing customers via email on the new updates of the AR & VR products Communicating with customers via multiple channels of communication.
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Virtual support agent

Luno x SC Invest Smart

Virtual Exhibition Online support for virtual inquiries from customers during BNM MyFinTech Week Moderated a Tamil crypto session organized by the L&D department @ LUNO Stayed up to date on latest cryptocurrency and market developments Established and improved workflow for CRM tools used by CS associates Provide OJT and mentoring support to new hires/ associates Provide floor support

Education 0% verified

RUBELAN ANBALAGAN

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