Shruti Chouksey

Shruti Chouksey

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Customer Support Specialist | Operations Specialist | Passionate About Delivering Exceptional Customer Experiences
Jabalpur, Madhya Pradesh, India

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Jobs verified_user 0% verified
  • CustomerUmbrella
    Client Engagement specialist
    CustomerUmbrella
    Nov 2025 - Current (11 months)
    As a Client Engagement Specialist, I manage outbound communication to enhance client experience and drive engagement within the e-gaming platform. My role focuses on informing users about ongoing promotions, offers, and bonuses while ensuring they understand the benefits and stay active on the platform. Key Responsibilities: Conduct outbound calls to educate clients about new offers, bonuses, and promotions. Engage customers proactively and guide them in choosing suitable offers. Encourage clients to participate in platform activities to increase conversions.
  • SkillGigs.com
    Marketplace Ambassador at Skillgigs
    SkillGigs.com
    Feb 2025 - Aug 2025 (7 months)
    As a Marketplace Ambassador at SkillGigs, I specialize in recruiting and onboarding registered nurses (RNs) into our AI-powered talent marketplace, which connects healthcare professionals with top contract and travel opportunities across the U.S. My focus is on building strong, trust-based relationships with nurses while ensuring a smooth, informative, and supportive hiring journey. Key Responsibilities: Proactively source and engage with qualified RNs using LinkedIn and other talent platforms to introduce them to SkillGigs. Guide nurses through profile creation, gig bidding, and platform navigation to increase visibility and job match success. Maintain consistent follow-ups to support candidates through onboarding and ensure a seamless hir
  • Amazon
    Virtual Customer Support Associate
    Amazon
    Jun 2024 - Jan 2025 (8 months)
    In this role, I provided real-time customer support to Amazon customers across North America through the live chat channel. I was responsible for resolving a wide range of inquiries related to orders, refunds, returns, payments, and account issues while maintaining Amazon’s high standards of customer satisfaction. Key Responsibilities: Handled multiple customer chats simultaneously, delivering accurate, timely, and empathetic responses. Resolved issues efficiently while maintaining a positive customer experience. Escalated complex problems to appropriate teams and followed up to ensure resolution. Adhered to strict data privacy and security protocols. Adapted to frequent process changes and new tools in a fast-paced remote environment. This
  • Tech Mahindra
    Customer Support Associate
    Tech Mahindra
    Jun 2023 - May 2024 (1 year)
    At tech Mahindra , as a customer support associate from August 2023 to May 2024 where I have managed customer concerns with the objective of maintaining positive customer relationships with an organization. I was primarily responsible for Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. By understanding customers issue and registering their complaints was also a part of my duties. Proven track record in enhancing customer satisfaction through exceptional communication and problem solving skills. Proficient in using CRM tools and collaborating with cr
Education verified_user 0% verified
  • S
    St. aloysius College, Jabalpur — Bachelor of Commerce - BCom (hons) Accounting
    Jan 2020 - Dec 2023 (4 years)
  • Kendriya Vidyalaya
    Kendriya Vidyalaya — Class 10
    Kendriya Vidyalaya
    Jan 2017 - Dec 2018 (2 years)
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