S
Sally Newton
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Chief People Officer
St. Louis, Missouri, United States
Résumé
Jobs
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Chief People OfficerMedical Review Institute of America LLCJul 2024 - Current (2 years 4 months)- Drove 33% reduction in time to fill over 225+ requisitions in 2025 through process design changes, manager training, and AI tools through smarter candidate-centric processes- Senior Vice President of People OperationsMedical Review Institute of America LLCFeb 2023 - Jul 2024 (1 year 6 months)- Received Top Workplaces Healthcare Industry 2023-2024; Top Workplaces Culture Excellence Awards 2023-2024; Top Workplaces Salt Lake City 2018-2023; Top Workplaces USA in Healthcare for 2021
- Vice President Human ResourcesMedical Review Institute of America LLCFeb 2020 - Feb 2023 (3 years 1 month)- Lead and direct the entire HR function to deliver a comprehensive human resource service to the business and a positive human experience to all employees
- Drove organization's COVID response including safety response and contract tracing, work-from-home policy changes and culture shifts, and communication plans to keep employees informed and connected during pandemic and new normal. Led transformation of physical office and cultural norms for "remote work first" moving forward.
- Launched leadership academy to grow leaders at all levels of the organization (C-Suite to Hi-Po individual contributors) with book discussions, lunch and learns, online courses, DiSC Assessments, 360 surveys, individual development plans, and a leaders - Senior Director of Human ResourcesMedical Review Institute of America LLCJun 2018 - Feb 2020 (1 year 9 months)- Led multiple RFP processes resulting in new benefit broker and new HRIS. Led implementation teams of both resulting in greater buy-in from internal partners for a successful transition of business processes.
- Implemented Leadership Development Series to deliver basic leadership skills to new and emerging leaders, leverage the experiences of senior leaders to enable succession planning and business growth, and provide mentor opportunities throughout the organization
- Improved retention 5-points organization wide in first 6 months through increased communication strategies for corporate initiatives, improved listening and response sessions, increased training for leadership skills, and social awareness of benefit programs
- - Sr Director, Human ResourcesExtra Space StorageFeb 2015 - Jun 2018 (3 years 5 months)- Lead team of Human Resource Business Partners, Benefits Managers, and Payroll Managers supporting 200+ managers with 3200+ employees throughout nation-wide matrixed organization setting goals that align with business objectives and proactively propel the business forward through its people
- Implemented multiple programs moving antiquated paper processes into Workday creating streamlined process and dashboard reporting options for visibility into HR metrics resulting in improved efficiency, productivity, and decision making by executives and managers
- Directed and executed national training meeting for operational managers, coordinating logistics and developing session content to deliver energetic, consistent, and executable co - Director Operations Learning and DevelopmentExtra Space StorageFeb 2013 - Feb 2015 (2 years 1 month)- Led team of 9 Learning and Development Managers in divisional offices and 125+ field level trainers at store locations throughout the country. Ensure efficiency and consistency is exceeded or maintained in all new hire training, ongoing learning, and talent development programs as well as proactive development of materials to keep pace with the needs of an expanding business
- Developed new scorecard for measuring success of individual trainers and level of commitment to learning from individual managers for reporting to executive operations and human resources management
- Created Talent Development Programs for additional development of field level personnel in their current position as well as preparing them for next level po - Human Resource ManagerExtra Space StorageOct 2007 - Feb 2013 (5 years 5 months)- Human resources business partner to operations management and leadership team for over 500 employees in up to 11 states providing employee relations to a diverse exempt and non-exempt workforce through recruiting, hiring, discrimination prevention, harassment prevention and training, mergers/acquisitions, change management, employee development, performance improvement/counseling, employee relations, investigations, ADA compliance, performance reviews, separations and policy implementation ensuring maximum compliance to federal and state laws
- Created and trained supervisors on a variety of management topics including Sexual Harassment Prevention, Employee Development, Interview Skills and Screening Techniques, HR Legal Updates, Att - Recruiting ManagerExtra Space StorageSep 2005 - Oct 2007 (2 years 2 months)- Led the recruiting function for over 500 non-exempt and exempt positions for 3 divisions in 12 states by developing effective recruiting tools such as competency modeling, advertisement practices, online/internet recruiting, and screening as well as off-site efforts such as job fairs, trade shows, university recruiting programs, and networking while increasing brand image and securing position as employer of choice in industry
- Front-line representative for major acquisitions with interviewing, hiring, orientation, benefits administration, employee relations, and communication yielding increased retention and engagement of acquired employees
- Project leader for design and implementation of new Applicant Tracking System from gr - Operations/Division CoordinatorExtra Space StorageJan 2003 - Sep 2005 (2 years 9 months)- Coordinated administrative efforts for nation-wide field of over 600 stores, over 50 mid-level managers and vice presidents, national call center, and executive home office operations team
- Administered all customer service efforts including customer contact, resolution, tracking and reporting to CEO and executive team
- Developed and designed new call resolution process, Policy and Procedure Manual, and call tracking template to report to CEO and executive team on customer concerns from field into call center.
- Trained call center agents to ensure compliance to new call resolution program. Partnered with leadership team at call center for sustained training plan on ongoing development of fluid processes in new program. - Certified TrainerExtra Space StorageApr 2000 - Dec 2002 (2 years 9 months)Training Manager for initial on boarding and continuous ongoing training for entire St. Louis market ensuring comprehension and transference of all procedures into habitual performance expectations
- WAccount Manager/Chiropractic AssistantWellness Chiropractic CenterJan 1999 - May 2000 (1 year 5 months)Wellness Chiropractic Center is a full-service chiropractic office serving Jefferson County and the surrounding area of St. Louis, Missouri.
- Managed accounts receivable and billing for entire client base; managed inventory program and marketing; ensured office duties were complete
- Trained all staff on medical procedures, insurance billing, state and federal legislation, customer service, and general office duties
- Created Operations and Training Manual including phone and sales procedures, computer processes, insurance billing, and medical legislation
Education
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- Master of Human ResourcesUtah State UniversityJan 2014
- Bachelor's degree, AccountingWebster UniversityJan 1998 - Jan 2002 (4 years 1 month)
Projects (professional or personal)
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Awards
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- I2023 Leader of Distinction Healthcare TA Team of the YearIssued by HRO Today
Publications
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- MPatients Come Second: The Value of Using Online Training to Retain Healthcare EmployeesMayBelieve it or not, similar organizations have similar struggles. BizLibrary sat down with multiple health care clients and determined that they were fighting a similar battle – hiring, retaining, and training good employees. Join this session with BizLibrary clients: Options for All, Marana Healthcare, and MRIoA as they discuss:
- The challenges the healthcare industry is currently facing
- Tips for starting an employee training program to upskill promotable employees
- How to get management buy-in and the time for employee development - AHow Extra Space Storage Created a Leadership Development Program on a BudgetAprSuccession planning and leadership development are important to any company competing in today’s market. This point was recently driven home for Extra Space Storage, a national operator of professionally managed self-storage properties. Facing phenomenal growth, the retirement of a key member of the executive team, and a dearth of employees ready to become mid-level managers, Extra Space, a relatively young company, realized the need to develop a leadership development program that was both targeted to clearly capable individuals, and cost-effective given the size and dispersed nature of the organization. This session will provide Extra Space Storage’s best practices for Leadership Development. Topics included - selling the idea to the exec