Jesse Parker

GTM/CX/Enterprise Sales

Zite

Jun 2025 - Current (1 year 4 months)

• Founding GTM leader responsible for building and leading Fillout's enterprise sales and CX functions
• Oversee inbound enterprise pipeline from first touch through deployment and expansion, guiding customers through high-value automation and AI workflows
• Partner directly with the CEO and CPO on pricing, contracts, and product feedback to shape Fillout's enterprise product-market fit
• Facilitated building the core support foundations that power Fillout's top-tier SaaS experience, including escalations, documentation, and AI-powered chatbots.
• Designed and implemented hiring frameworks, rubrics, and 30/60/90 success plans to scale the team

Founder

Life Coach Operations

Apr 2022 - Current (4 years 6 months)

• Automation Coach
• I help life coaches leverage automation and AI to streamline their business operations.
• https://www.lifecoachoperations.com/
• Provide high-touch, hybrid consulting and coaching for 6-8 figure CEOs, helping streamline operations and increase profitability.
• Built a proprietary Operational Audit framework to assess inefficiencies, identify opportunities, and create a structured optimization plan.
• Guide clients through workflow automation strategies, reducing recurring admin work by up to 60% using automation and AI-powered solutions.
• Advise on Airtable, Zapier,

Community Strategist

Zapier

Apr 2021 - Jun 2023 (2 years 3 months)

• Led the strategy, operations, and engagement for a global community of 20K+ automation experts building workflows with 5,000+ supported apps.
• Built a community intelligence system that auto-prioritized inquiries, reducing response time to

Head of Community

Zapier

Aug 2019 - Apr 2021 (1 year 9 months)

• Developed and executed the strategic vision for Zapier’s online community, growing engagement and advocacy across 20K+ automation professionals.
• Designed community programs, technical training, and content initiatives to educate and support users building workflows with 5,000+ integrated apps.
• Built a community intelligence tracking system, prioritizing critical discussions and ensuring 85% of inquiries received a response within 18 hours.
• Collaborated cross-functionally with Product, Marketing, and Support teams to surface insights and drive customer enablement.
• Led and facilitated user group cohorts, masterminds, and partner community initiatives to expand user education and peer learning.

D

Founder

DigitalFusionio

Apr 2019 - Sep 2021 (2 years 6 months)

• Helped overwhelmed entrepreneurs, realtors, and lawyers in 7/8-figure businesses systematize their processes to scale and meet business objectives.
• Scoped technical workflow requirements, created success plans and playbooks, and managed the project management and delivery processes.
• Gathered requirements to assist with software recommendations/implementation, database structure, reporting, and process improvements.

Certified Experts Program Director

Zapier

Jan 2018 - Aug 2019 (1 year 8 months)

• Designed and launched Zapier's Certified Experts Program, generating $2.12M in managed ARR.
• Established a trusted advisor network, forming partnerships with 100+ top agencies to drive automation adoption.
• Developed a learning and certification curriculum, positioning Zapier as the leading no-code automation platform.

Head of Customer Success

Zapier

Jun 2016 - Jan 2018 (1 year 8 months)

• Led the high-touch Customer Success team, providing 1-on-1 technical consulting for enterprise accounts.
• Created customer success playbooks that increased NRR and decreased churn through proactive engagement.
• Integrated ClientSuccess and NPS tracking, leveraging data insights to enhance customer retention.

Concierge Program Manager

Zapier

Jan 2016 - Jun 2016 (6 months)

• Built and lead a concierge program, working 1:1 with founders and leaders to design and build automated workflows on Zapier.
• Gathered requirements to inform app recommendations and data/database structure.
• Owned project management and delivery processes.
• Scoped technical workflow requirements and created project/success plans to keep progress transparent and on track.

Co-founder

My Remote Office

Dec 2015 - May 2016 (6 months)

http://www.myremoteoffice.co/

People Operations Specialist

Zapier

Sep 2015 - Dec 2015 (4 months)

• Managed full-cycle hiring and recruitment processes, streamlining onboarding for new employees.
• Planned and executed company-wide retreats, handling logistics including locations, travel, and activities.
• Built and implemented freelancer management processes, ensuring compliance and efficient payment workflows.
• Created Zapier’s first internal knowledge base, centralizing team-specific documentation and critical workflows.

Customer Support Manager

Zapier

Jan 2014 - Sep 2015 (1 year 9 months)

• Led a customer support team, ensuring high-quality technical assistance for thousands of Zapier users.
• Provided expert technical email support, troubleshooting complex automation issues across hundreds of web applications.
• Developed and systematized customer-facing documentation, improving self-service efficiency.
• Experimented with and optimized support workflows, reducing resolution times and increasing scalability.
• Conducted content audits and video walkthroughs, increasing customer satisfaction by 20%.

Customer Experience Manager + Recruiter

TextUsBiz

Jun 2013 - Jan 2014 (8 months)

• Drove CX improvements and managed customer touchpoints throughout the customer lifecycle.
• Developed and managed new customer onboarding and customer support motions through several different channels of communication (phone, SMS, and email).
• Acted as liaison between support, marketing, and product development for issue escalation & news/changes with product features.
• Collecting and analyzing customer feedback to iterate and ensure high-quality interactions and supportive improvements.
• Facilitated an internship program within customer support to enable local college seniors to gain experience in tech.

H

Technical Operations Specialist

Hockey Fights MS

Jan 2013 - Sep 2021 (8 years 9 months)

• Designed/managed the organization's website and email marketing campaigns.
• Implemented a registration platform that enabled the organization to triple in revenue and expand from 2 to 8 tournaments per year.
• Built a mobile app for internal staff to view schedules, upload scoresheets, and track sales goals during on-site operations.
• Developed an automated player-scoring application that reduced time spent on team and player skill evaluation by 90%.
• Built custom dashboards to view high-level metrics such as sales revenue, annual registration comparisons, and player/team stats.

Customer Support Agent

SCVNGR

Jan 2012 - Jun 2013 (1 year 6 months)

• Provided happiness and technical, financial, and account-related support to thousands of users and merchants on LevelUp.
• Skills to deal with crisis management and conflict resolution.
• Financial reporting and account analysis.
• HTML/Web/CSS page formatting.
• Proficient knowledge of principles and techniques of industry-leading CRMs.
• Technical support for new technology and mobile applications.

University Account Manager

SCVNGR

Jun 2011 - Jan 2012 (8 months)

• Account manager for over 200 university clients, based nationally and internationally, and provided customer support & training for clients & affiliated departments.
• Designed and launched www.scvngru.com and was in charge of editing, design, and content creation, including videography, formatting, and researching and developing case studies.
• In charge of university shipping requests, from tracking inventory to sending out promotional material, and helped design and redesign various print materials in Adobe Photoshop, Illustrator, and InDesign.
• Helped to create processes to streamline and simplify client management from gett

Marketing Manager/Media Specialist

Plymouth State University Recreation Programs

Feb 2011 - Dec 2011 (11 months)

• Social Media Manager, Photographer, Videographer, and Interactive Event Coordinator for the organization.
• Maintained and produced content for the organization's blog.
• Website creation and management.
• Lead a team of 5 in order to execute all aspects of the organization's marketing needs.

P

Apartment Community Advisor

Plymouth State UniversityResidential Life

Jan 2009 - Jan 2010 (1 year 1 month)

• Responsible for the health and safety of 28 apartments (approx. 85 residents)
• Worked in the main office and was responsible for resident requests, monthly newsletter, educational bulletin boards, answering the phone, and handling resident issues brought directly to the office.

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Jesse Parker

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