Catalina Ponce Reyes
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Operations Specialist | Process Optimization | Team Leadership
Bogotá, Bogota, Colombia
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Résumé
Jobs
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Operations SpecialistMiami vacation rentalsFeb 2026 - Current (9 months)- Serve as the operational back-office support, centralizing and streamlining administrative and operational tasks to ensure departmental consistency and efficiency - Centralize and manage the end-to-end procurement process, establishing cost control measures and driving detailed reporting for operational and maintenance expenses - Develop and maintain SOPs and control tools to centralize document management and optimize workflow tracking - Work closely with Operations Managers to validate and audit owner-facing reports regarding property maintenance, costs, and project status- Operations SpecialistCloud9Jan 2025 - Nov 2025 (11 months)- Oversee daily operations across 60 luxury rentals in Chicago, managing a 20-person housekeeping and maintenance team to ensure smooth turnovers, inventory control, and guest readiness - Implemented workflow automations (n8n) that cut procurement time by 80% and eliminated manual errors - Built Google Sheets dashboards to monitor check-outs, turnover capacity, and efficiency for better workload balancing - Led outsourcing of building cleaning operations and managed linen/towel centralization across 4 buildings, reducing workload for in-house staff - Partner with Guest Services & Marketing teams to act on guest reviews, driving continuous improvement and guest satisfaction
- Junior OperationsCloud9Feb 2024 - Jan 2025 (1 year)- Launched the linen/towel centralization program, including vendor research, procurement, and warehouse setup — improving turnover time. - Conducted company-wide productivity initiatives (Google Workspace trainings, monthly book clubs) to build collaboration and consistency. - Streamlined recruitment and onboarding of 5 new hires and supported executive workflows for the CEO.
- IIntern - General Directorate of TechnologyJul 2023 - Dec 2023 (6 months)- Built and documented procedures for 5 departments using ARIS Designer, supporting the migration of 10+ processes to standardized workflows. - Supported implementation of quality and information security systems through documentation and KPI monitoring. - Proposed strategies and tools to improve efficiency, delivering regular reports to leadership.
Education
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- International Baccalaureate — Bachelor's degreeInternational baccalaureate2017
- Pontificia Universidad Javeriana — Engineer's degree, Industrial EngineeringPontificia Universidad JaverianaJan 2019 - Dec 2024 (6 years)Bachelor's Degree