Bulelani Velemani

Bulelani Velemani

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TL– Closers / Senior Advisors / Lead Generators |Sales Team leader @NDA|Sale Agent at NDA| Consultant Agent at P3| Former Bank sales agent (BMS )at Standard ...
Cape Town, Western Cape, South Africa

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Résumé


Jobs verified_user 0% verified
  • Capita
    Customer Service Representative
    Capita
    Nov 2025 - Current (1 year)
    Dedicated and customer-focused Call Centre Agent with experience handling high-volume customer enquiries for Capita. I specialise in resolving billing queries, account issues, payment support, and general service questions while maintaining excellent service standards. I am skilled in active listening, problem-solving, and de-escalation, ensuring every customer feels heard and supported. My experience includes working with CRM systems, meeting performance targets, and delivering clear, professional communication across phone, email, and chat. I’m committed to providing a positive customer experience, building trust, and contributing to team success in a fast-paced environment. Core Skills:
    • Customer service excellence
    • Billing &
  • M
    Sales Team Lead
    MSD Consulting Pty Ltd
    Sep 2025 - Nov 2025 (3 months)
    Led and managed a high-performing team of Closers, Senior Advisors, and Lead Generators to achieve weekly and monthly sales targets. Oversaw and maintained compliance using IDocs, Viccky, and Debit Check systems to ensure accuracy in client verification and processing. Implemented target-driven coaching sessions to improve team performance and conversion rates. Conducted regular performance reviews and provided real-time feedback to enhance quality and productivity. Ensured adherence to company policies, sales procedures, and financial verification standards. Collaborated with management to strategize on improving lead quality, closing rates, and client retention. Key Achievements: Consistently met or exceeded team sales targets. Improved o
  • National Debt Advisors
    Sales Team leader
    National Debt Advisors
    Sep 2024 - Sep 2025 (1 year 1 month)
  • National Debt Advisors
    Sales Agent
    National Debt Advisors
    Oct 2023 - Sep 2024 (1 year)
    As a Sales Agent at NDA National Debt Advisors , I play a pivotal role in educating clients about our products and services. My responsibilities extend to conducting comprehensive financial assessments for clients, ensuring a thorough understanding of their financial situations. I specialize in navigating clients through the complexities of debt review, providing guidance on tailored solutions to address their specific needs. In my capacity, I am committed to empowering consumers by offering insights into our products and services, equipping them with the knowledge needed to make informed decisions. My focus extends beyond mere transactions; I am dedicated to fostering financial well-being by assisting clients in making sound financial choi
  • C
    Consultant Agent
    May 2023 - Jan 2024 (9 months)
    ● Outbound Calls- Initiating calls to potential customers ● Lead Qualification: meet the criteria for the product or service being offered. ● Product/Service Knowledge: Being well-versed in the details of the product .
  • Standard Bank Group
    Sales Employee
    Standard Bank Group
    Nov 2022 - Apr 2023 (6 months)
    Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Describe merchandise and explain use, operation, and care of merchandise to customers. Consult with customer to determine their wants or needs.
  • 3
    Graphic Design Assistant and Tranning
    3SmartKids Design
    May 2021 - Jun 2022 (1 year 2 months)
    • Beginner training in Adobe Indesign application
    • Basic page layout for brochures and magazines
Education verified_user 0% verified
  • College of Cape Town
    Certificate Office Management/Administration
    College of Cape Town
    Jan 2018 - Jan 2020 (2 years 1 month)
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