Danny Albarracin

S

SDR

Mar 2025 - Dec 2025 (10 months)

-Generated targeted commercial leads by researching warehouses, industrial buildings, offices, and other commercial properties using Google Maps and online databases -Conducted high-volume cold calling to reach property managers, building owners, and key decision makers. -Qualified prospects by identifying roofing issues, maintenance needs, and potential commercial service opportunities -Scheduled appointments for commercial roofing inspectors, ensuring all leads met company qualification standards -Maintained accurate and detailed CRM records, logging calls, lead status, and follow-ups. -Collaborated with the sales and lead generation teams to optimize outreach scripts and improve lead quality. -Consistently met weekly KPIs for calls, conv

SDR

RocketLevel

Aug 2024 - Mar 2025 (8 months)

-Managed the full sales cycle for restoration services (SERVPRO & ServiceMaster Restore), from lead generation and profiling to cold calling, appointment setting, and closing. -Maintained ongoing communication with prospects to ensure confirmed appointments and customer readiness. -Achieved and surpassed KPIs: minimum of 70 calls per day, 3 appointments booked per week, and commissions based on successful conversions into business. -Strengthened pipeline growth by ensuring a consistent flow of qualified leads and opportunities.

I

Inside Sales Representative

Oct 2023 - Jul 2024 (10 months)

-Conducted high-volume outbound cold calling to sell Brinks smart home security systems to residential customers -Identified customer needs related to home security, safety, and monitoring solutions through consultative sales conversations -Presented and explained product features, pricing plans, and promotional offers to close new sales -Handled objections and concerns, providing clear and persuasive responses to increase conversion rates -Maintained accurate customer information, call logs, and sales outcomes in the CRM system -Consistently worked toward daily and monthly sales targets and performance KPIs -Collaborated with supervisors and sales teams to improve call scripts and sales techniques

Customer Service Agent

TTEC

Apr 2022 - Jul 2023 (1 year 4 months)

-Provided technical support and customer service for Verizon customers across mobile, internet, and device-related issues -Resolved billing inquiries, service disruptions, and technical troubleshooting following Verizon service standards -Identified cross-selling and upselling opportunities during service interactions to promote additional Verizon products and services -Accurately documented customer interactions, resolutions, and account updates in internal CRM systems

C

Coordinador de logística

Oct 2021 - Mar 2022 (6 months)

Obtain the necessary documentation to complete the assigned logistics activities, whether in the air, sea or land fields. Meet the goals and expectations set by the client.

Bilingual Customer Service Representative

Outplex

Jan 2021 - Sep 2021 (9 months)

Customer service and sell by chats for the SiriusXM campaign, a company that provides satellite radio service.

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