Joby Babu

Vice President - Solutions Engineering & Customer Success

Oscilar

Sep 2025 - Current (1 year)

Make the internet safer by protecting online transactions. Helping customers have a unified platform for fraud defense, credit underwriting, onboarding risk, and AML compliance.

Advisor & GTM

Stealth Startup

Mar 2025 - Current (1 year 6 months)

Security & AI - redefining and disrupting cyber security using Behavior Intelligence with Cyber Threat Intel.

Member

GITK

May 2024 - Current (2 years 4 months)

Head of Solutions (Sales) Engineering & Customer Success

LoftLabs

Aug 2024 - Jul 2025 (1 year)

Improve your Developer Experience while reducing the Kubernetes cluster costs. Based on the popular open source frameworks as vCluster and DevPod... Exec staff member, early GTM leader supporting the customer journey. Responsible for: Sales & Solutions Engineering, Customer Support Engineering, Technical Account Management, Customer Enablement, CS Ops

Head of Customer Success & Solutions Engg

Chronosphere

Nov 2021 - Jun 2024 (2 years 8 months)

Chronosphere provides the world’s most scalable, reliable and cost efficient Observability platform. Executive staff & responsible for : - Customer Support Engg - Customer Enablement - Technical Account Management - Services Engg - Partner Success

Customer Success Advisor to CEO

Chronosphere

Feb 2021 - Oct 2021 (9 months)

Customer Success advisor to the CEO and the early team

Sr Director, Customer Success

Harness

Jan 2019 - Dec 2021 (3 years)

Harness: the industry's first Continuous Delivery-as-a-Service platform was founded by Jyoti Bansal (founder of AppDynamics) and Rishi Singh (pioneered continuous delivery at Apple). With Harness Smart Automation, Machine Learning driven continuous verification and automated rollback, customers build CD Pipelines in minutes not months reducing scripting by 90% and deploying up to 10X faster with continuous verification and enterprise security.

Head - Customer Success Management

Mesosphere

Mar 2017 - Feb 2019 (2 years)

Manage Mesosphere Global CSM Team across Americas, EMEA and APAC. Responsible for Renewal Book of Business. Responsible for all functions post sales - customer on boarding, implementation, adoption, QBRs, EBRs, NPS and ensuring ROI for our invaluable customers. Responsible for a team that quarterbacks the entire customer portfolio including services delivery and support (customer ops) resolutions within SLAs. Lagging objectives - renewals & expansion. Hard believer in process (playbooks), people and systems in building successful CS function. Likes to be a player while being a coach & leader. Mesosphere is leading the enterprise transformation toward distributed computing and hybrid cloud. We combine the rich capability you get from pu

Advisor & Doer: Partnerships, Sales Engg, Customer Success, Revenues (Chief Business Officer)

CogniCor Technologies

Jun 2016 - Jun 2017 (1 year 1 month)

• Responsibilities - Pre-sales, Customer Success ( Renewals & Expansion), Client Solutions, Customer Ops (Support), Implementation program management. • Revenue/ Customer Success team - own all engagements including sales enablement assistance, solutions, on-boarding, training and platform adoption with renewal and expansion responsibilities. • Partnerships & Channel Alliances - SIs, ISVs, OEMs

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Chief Operating Officer/ Head of Revenue - Solutions, Customer Acquisition & Customer Success

Nimbuzz Acquired by NewCall Telecom UK

Aug 2011 - Mar 2017 (5 years 8 months)

• Played a key role in growing Nimbuzz platform user reach from zero to 100 million plus (enterprise & consumer platform) worldwide, revenue from <$1 mil USD to ~ $25 million annual revenue, and acquisition in a deal valued at $250 million. • Started as individual contributor and recruited and led - global customer success (renewals & expansion), solutions & services, support, QA and revenue teams - Team of 30 plus members. • Follow the four pillars of Customer Success learnt from many years of customer success management - (1) Data for analysis and enabling customer success, (2) playbook and processes, (3) systems and tools for scale and efficiency & (4) Passionate customer-Centric team. • Reduced customer churn by establishing Customer S

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Head - Partnerships, Revenue & Products in VAS

Aircel Wireless Maxis Telecom Subsidiary

Jan 2009 - Aug 2011 (2 years 8 months)

• Recruited to lead value-added services marketing in Asia and launch business operations in India; managed $300 million P&L; key player in 400% increase in VAS revenues and revenue contribution gains from 6% to 17% of gross revenues. • Revolutionized Mobile Internet market by launching “Pocket Internet” product aimed at millennial customer base and led to Aircel's position as the #2 biggest data operator in India, despite being #6 in subscriber base. • Rolled out content driven customer engagement processes to register lowest VAS customer churn in the country with industry best retention rates and cross selling of value added services. • Managed data product portfolio generating 10s of millions of dollars through 3rd-party providers and de

Sales & Marketing Strategy Intern

Shell Singapore

Jun 2008 - Sep 2008 (4 months)

• Sales and Marketing Strategy for Solvents Commodities in South East Asia and India. • Evaluation of Customer Value Propositions and analysis of sales channels. • Analysis of direct and indirect sales channels for South East Asian and India markets. • Financial analysis of customer segmented revenue and profit margins.

Technical Account Manager ▪ Program Manager ▪ Embedded Programmer

Motorola Chicago

Jan 2001 - Jan 2007 (6 years 1 month)

• Successfully managed new product deliveries and supported operations for the mid tier products of the $1B+ AT&T account; instrumental in propelling Motorola North America market share from 22% to 40%. • Earned Motorola the best-supplier award at AT&T by improving customer satisfaction and product quality; shortened product approval cycle time 25% by moving quality validation function in-house. • Worked with multiple top-tier Telcos including AT&T, Verizon and T Mobile and many in emerging markets of Europe, LATAM and Asia. • Wrote drivers for one of the 1st phone cameras (with Qualcomm, who supplied chipsets for mobile device portfolio). • Recruited as Programmer and quickly promoted through the ranks to roles of greater scope and respons

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